Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2019 to September 2021 (24 Months)Duties and Responsibilities:
- Customer Service
- Hard selling
- Upselling
- Troubleshoot
Candidate No. 538397
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John Lester
Customer Support
Technical Support Specialist
Phone Support Agent
Email Support Agent
Skills
★★★ Advanced:
Administrative Skills, Call Center Operations, Call Handling, Call Management, more
★★ Intermediate:
CMS, Chat Support, more
Hourly Rate Gauge
Today's value AUD $12.41
$11.07
if $ 1 = PHP 42$13.54
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time Part-Time
Preferred Timezone:
Australian Western Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Central Standard Time, UK London
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $14.22 per hour or $1232.34 per month
Full Time: AUD $12.41 per hour or $2151.28 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Customer Service Representative
HR Specialist
Industry:Accounting / Audit / TaxEmployment Period:November 2022 to May 2023 (6 Months)Duties and Responsibilities:
- Process payroll.
- Process Taxes
- Process Benefits
- Process insurance application in the US.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2023 to November 2023 (6 Months)Duties and Responsibilities:
- Process and Track orders.
- Manage accounts.
- Call authors to offer publishing their books.
- Book Strategist
Education History
Field of Study:
Computer Science/Information Technology
Major:
Computer System Servicing
Graduation Date:
April 2018
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Administrative Skills, Call Center Operations, Call Handling, Call Management, Customer Handling, Sales, Customer Support, Customer Service
★★ Intermediate:
CMS, Chat Support
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/15725006798
Internet Type:
DSL
Hardware Type:
Laptop
Brand Name:
HP
Processor:
Ryzen 5 5000 Series
Operating System:
Windows 11
Predictive Index Behavioral Profile - Operator
Strongest Behaviors
John Lester will most strongly express the following behaviors:
- Unhurried and deliberate, stable and will do things using the established process. Dependable and consistent.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
- Methodical, steady, and even-paced
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral SummaryHelpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. John Lester has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well-thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, John Lester will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.