Candidate No. 538195
PLAY AUDIO
Samuelo

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Handling, Customer Relations, Customer Experience, Customer Retention, more

★★ Intermediate:

Chat Support, Virtual Assistant Skills, Appointment Setting, Outbound Appointment Setting, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Central Standard Time, New Zealand Daylight Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Samuel has almost 7 years of experience in the call center field, and I have developed strong skills in communication, problem-solving, and customer service. He is passionate about delivering excellent customer experiences and exceeding expectations. He enjoy working with a team of dedicated and professional colleagues who share the same values and goals. He is always eager to learn new things and improve my competencies. He worked with these companies - Teleperformance, ePerformax Contact Centers & BPO, Sykes Asia Inc., Executive Boutique Call Center and Concentrix He's able to handle international clients.
  • She was exposed and proficient to the following Skills and Tools:
    • Escalation Resolution
    • Client Services
    • Customer Service
    • SQL
    • Technical Support
    • Financial Advisory
    • Microsoft Office
    • Interpersonal Skills
    • Customer Relationship Management (CRM)
    • Salesforce.com
  • He has experience as Insurance Specialist for 10 months. Responsible in a specific type of agency or assist a number of carriers. He assesses accident or insurance claims and manage customer accounts and maintain contact with clients after the application process.
  • She has been an Escalation Specialist for 2 years and 2 months. Conducting investigations to determine whether conflicts are escalating or if new conflicts are developing. Providing training to employees on conflict management skills, including how to appropriately handle different types of disputes. Intervening in conflicts between employees to help them reach an agreement that satisfies both parties More items.
  • He was exposed to being Financial Advisor for 1 year and 3 months. Provides strategic advice on a range of financial products and services. Assess clients’ financial situations, develop personalized financial plans, and guide them in making profitable and secure decisions.
  • She has experience as Customer Service Representative for 1 year and 2 months. Creates PNR in Galileo for new bookings. The point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.
  • She has been a Trainer II for 1 year. Facilitating engaging classes Identifying areas of improvement and opportunities for the learner Evaluating skills and attending to the learner's challenges Organizing training materials and scheduling training sessions Submitting timely reports to the management on progress.
  • Samuelo can start ASAP and open for full time and part time roles.
 
Predictive Index Behavioral Profile - Guardian
 
Strongest Behaviors
Samuelo will most strongly express the following behaviors:
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary
Samuelo is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Samuelo will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.

In social terms, this individual is rather unobtrusive and quiet, friendly and pleasant with people they know well; they’re reserved and polite in meeting new people. Their general social behavior is governed by a strong sense of propriety and a concern for doing and saying the right thing. In familiar social and work situations in which they feel comfortable, they’re agreeable, helpful, respectful, and very conscious of their responsibilities.
 
Employment History
Trainer II
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2022 to October 2023 (11 Months)Duties and Responsibilities:
  • Facilitating engaging classes Identifying areas of improvement and opportunities for the learner
  • Evaluating skills and attending to the learner's challenges
  • Organizing training materials and scheduling training sessions
  • Submitting timely reports to the management on progress
Financial Advisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2019 to September 2020 (14 Months)Duties and Responsibilities:
  • A Financial Adviser is a professional who provides strategic advice on a range of financial products and services.
  • They assess clients' financial situations, develop personalized financial plans, and guide them in making profitable and secure decisions. 
Insurance Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2016 to July 2017 (9 Months)Duties and Responsibilities:
  • work as an insurance agent for a specific type of agency or assist a number of carriers.
  • An insurance specialist may also assess accident or insurance claims. Other specialists manage customer accounts and maintain contact with clients after the application process. 
Escalations Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2017 to October 2019 (25 Months)Duties and Responsibilities:
  • Conducting investigations to determine whether conflicts are escalating or if new conflicts are developing.
  • Providing training to employees on conflict management skills, including how to appropriately handle different types of disputes.
  • Intervening in conflicts between employees to help them reach an agreement that satisfies both parties More items
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2021 to September 2022 (13 Months)Duties and Responsibilities:
  • The first point of contact for any customer who has a question or an issue with a product or service the company sells.
  • They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns
Education History

Field of Study:

Mass Communications

Major:

Mass Communications (Journalism)

Graduation Date:

January 2015

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Handling, Customer Relations, Customer Experience, Customer Retention, Advantage CRM

★★ Intermediate:
Chat Support, Virtual Assistant Skills, Appointment Setting, Outbound Appointment Setting, Insurance Consulting

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15771794291

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel (R) Core(TM) i5-6300U CPU @ 2.40GHz, 2496

Operating System:

Windows 10