Written Communication, Quality audit, Email Support, Call QA, more
★★ Intermediate:
Writing, Human Resource Management, Communication Skills, Video Editing, more
Hourly Rate Gauge
Today's value AUD $14.88
$13.13
if $ 1 = PHP 42
$16.43
if $ 1 = PHP 30
Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time Part Time
Preferred Timezone:
Australian Central Standard Time, New Zealand Daylight Time, US Central Standard Time, UK London
Hourly & Monthly Rate: (inclusive of service fee)
Part Time: AUD $14.88 per hour or $1289.32 per month Full Time: AUD $11.59 per hour or $2008.83 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Louie has a bachelor's degree in operations management. He has been working for 3 years and different roles such as Email Customer Service Representative, Sales and Quality Analyst under Officepartners360. He's able to cater international clients.
He was proficient in using these tools and skills:
Communication
Customer Service
Sales
Rubrix
Moxy
Gchat
He has been in a BPO setting for 3 years and performed different kinds of roles. With this he's exposed to Answering the product questions of the customer via email instantaneously while being an Email Customer Service Representative. Eventually moved to Sales in which he edit and update real time supplier information of the Wayfair items before posting online. Ensuring to approve and work the request of the suppliers. He got promoted to being a Quality Analyst. He monitors quality assurance agent for Wayfair sales representatives.
Louie can start ASAP and open for full time and part time roles.
Predictive Index Behavioral Profile -Guardian Strongest Behaviors Louie Lemuel will most strongly express the following behaviors:
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable and consistent.
Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral Summary Louie Lemuel is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Louie Lemuel will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.
In social terms, this individual is rather unobtrusive and quiet, friendly and pleasant with people they know well; they’re reserved and polite in meeting new people. Their general social behavior is governed by a strong sense of propriety and a concern for doing and saying the right thing. In familiar social and work situations in which they feel comfortable, they’re agreeable, helpful, respectful, and very conscious of their responsibilities.
Employment History
Quality Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2019 to December 2023 (54 Months)Duties and Responsibilities:Email Customer Service Representative
provide customer service regarding the product that customer purchased.
Sales
edit and update real-time supplier information of the Wayfair items.
Quality Analyst
Monitor and audit calls.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Operations Management
Graduation Date:
December 2016
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced: Written Communication, Quality audit, Email Support, Call QA, Customer Service
★★ Intermediate: Writing, Human Resource Management, Communication Skills, Video Editing, Administrative Support
Predictive Index Behavioral Profile - Guardian
Strongest Behaviors
Louie Lemuel will most strongly express the following behaviors:
- Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable and consistent.
- Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
Behavioral SummaryLouie Lemuel is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Louie Lemuel will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.
In social terms, this individual is rather unobtrusive and quiet, friendly and pleasant with people they know well; they’re reserved and polite in meeting new people. Their general social behavior is governed by a strong sense of propriety and a concern for doing and saying the right thing. In familiar social and work situations in which they feel comfortable, they’re agreeable, helpful, respectful, and very conscious of their responsibilities.