Candidate No. 537753
PLAY AUDIO
Katrina Kaye

Administrative

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

, Administrative Support, more

★★ Intermediate:

Hubspot CRM, Salesforce CRM, Video Editing, Graphic Design, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Kaye has four years of experience working in the BPO and real estate sectors as a virtual assistant and customer service representative.
  • She served clients located in the US as a devoted virtual assistant.
  • She helped with the following responsibilities:
    • Customer Relations
    • Generating leads
    • Data Input
    • Cold caller for real estate
    • Email Handling
    • Management of Calendars
    • Setting up Appointments
  • She is skilled at using the following applications and tools:
    • Dial Pad
    • Use call tools
    • Click UP
    • Hubspot
    • Trello
    • Salesforce
    • Google Workspace
  • She can start immediately for any full-time or part-time position.
Predictive Index Behavioral Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
Behavioral Summary

Katrina Kaye is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Katrina Kaye , who takes responsibilities very seriously.

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Employment History
Assistant
Industry:Retail / MerchandiseEmployment Period:January 2012 to October 2023 (141 Months)Duties and Responsibilities:Helping my sister and sister-in-law's business by reposting their on-hand items Managing the orders and bookings Answering and addressing customer's concerns or questions about the products
Real Estate Cold Caller AND Lead
Industry:Property / Real EstateEmployment Period:April 2022 to March 2024 (23 Months)Duties and Responsibilities:
  • Outbound calling potential clients to generate leads Setting up appointments with agents and sellers
  • Prepared KPI reports, pulling up list and uploading to call tools Created Message Templates for automations 1on1 Training Guide with employees that are new to Real Estate Industry
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2019 to February 2022 (29 Months)Duties and Responsibilities:
  • Achieve personal and team sales targets as well as call handling quotas.
  • Handle customer complaints by providing appropriate solutions and alternatives within set time limits, ensuring follow-up to guarantee resolution.
  • Generate sales leads through proactive customer engagement.
  • Resolve customer complaints efficiently via phone and email, maintaining high standards of customer satisfaction.
  • Maintain a thorough understanding of the products and services offered to provide accurate information and recommendations to customers.
  • Assist customers with the online purchasing process, including troubleshooting issues and guiding them through website navigation.
  • Keep detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
  • Collaborate with team members and other departments to resolve customer issues and improve overall service quality.
  • Stay up-to-date with product knowledge, promotions, and any changes in company policies.
  • Participate in training sessions and team meetings to enhance skills and contribute to the overall team performance.
  • Provide feedback to management on customer issues and suggestions for improvement in processes or products.
Education History

Field of Study:

Not Applicable

Major:

Accountancy, Business, and Management Strand

Graduation Date:

January 2019

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
, Administrative Support

★★ Intermediate:
Hubspot CRM, Salesforce CRM, Video Editing, Graphic Design, Creative Writing

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15687280633

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ASUS

Processor:

AMD Ryzen 3 3250U with Radeon Graphics 2.60 GHz

Operating System:

Windows 11