Candidate No. 537686
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Dianne Elizabeth

Accounting & Bookkeeping

Phone Support Agent

Skills

★★★ Advanced:

CMS, Account Management, Accounts Receivable Management, Accounts Payable Management, more

★★ Intermediate:

2D Design, Xero Accounting, QuickBooks, Customer Service, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Central Standard Time, US Central Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $12.41 per hour or $1075.64 per month
Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Dianne has a bachelor's degree in financial management. She has been working for 6 years handling and performing roles such as Customer Service Representative and Account Specialist. She has catered international clients since some of her work experiences are client handling.
  • She was exposed and proficient to the following tasks and tools:
    • CRM
    • SALESFORCE
    • MICROSOFT WORD, EXCEL, POWERPOINT
    • GOOGLE DOCS, CALENDAR 
    • OUTLOOK
    • INTERCOM
    • XERO
    • Customer Service
    • Administrative Tasks
  • As a Customer Service Representative, She is responsible in over-the-phone queries and customer conflict resolution and assess customer needs quickly and provide solutions proactively.
  • While as an Account Specialist for almost 2 years., She is in charge in document customer interaction details into the system during calls. She manage inbound calls and chats using Salesforce for product inquiries with exceptional customer service. Maintained a professional and polite telephone manner that continuously achieved high ratings with team for low call time and customer satisfaction.
  • Dianne can start ASAP and open to any full-time or part-time roles.
 
Predictive Index Behavioral Profile - Promoter
 
Strongest Behaviors
Dianne Elizabeth will most strongly express the following behaviors:
  • Extremely informal, extraverted, and outgoing; gets familiar very soon after you meet. Communicates effusively, flexibly, and engagingly; draws others into the conversation.
  • Almost exclusively focused on people, building relationships, and teamwork rather than technical matters. Uninhibited; very open and trusting in sharing thoughts and in asking personal questions.
  • Not interested in the details; delegates them freely. Needs unstructured projects where flexibly working with people, and a focus on the goals rather than the plans, is necessary.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
 
Behavioral Summary
Dianne Elizabeth is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.
 
Employment History
Account Specialist/Customer Service
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2023 to December 2023 (11 Months)Duties and Responsibilities:• Accurately and thoroughly document customer interaction details into the system during calls.
• Manage inbound calls and chats using Salesforce for product inquiries with exceptional customer service.
• Maintained a professional and polite telephone manner.
• Continuously achieved high ratings on my team for low call time and customer satisfaction.
Call center representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2017 to December 2023 (80 Months)Duties and Responsibilities:
  • with substantial experience in over-the-phone queries and customer conflict resolution
  • • Assess customer needs quickly and provide solutions proactively
Education History

Field of Study:

Finance/Accountancy/Banking

Major:

MANAGEMENT ACCOUNTI NG

Graduation Date:

January 2019

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
CMS, Account Management, Accounts Receivable Management, Accounts Payable Management, Call Handling

★★ Intermediate:
2D Design, Xero Accounting, QuickBooks, Customer Service, Accounting

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15735600001

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Acer

Processor:

AMD Ryzen 5 7520U with Radeon Graphics 2.80 GHz

Operating System:

Windows 11