Candidate No. 537440
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Jeff Rodsend

Customer Support

Technical Support Specialist

Chat Support Agent

Skills

★★★ Advanced:

Customer Handling, Customer Experience, Customer Service, Customer Support, more

★★ Intermediate:

Email Handling, Chat Support, Administrative Support, Help desk, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jeff has a bachelor's degree in Bachelor of Science in Information Technology and have been working for 12 years handling and performing roles such as Customer Account Executive, Virtual Operations Manager, Subject Matter Expert, Level 2 Technical Support and a Virtual Assistant under these companies - GSC I.T Solutions & Services, Quantrics Enterprises and TMI Sales Inc. He has catered international clients.
  • He was exposed and proficient to the following tasks and tools:
    • Customer Service
    • Different kind of Hardwares and Softwares.
    • MS Office
    • Sales
    • Leadership and Management Skills
    • Back Office Support
  • He has been a Customer Account Executive for 3 years and handled handling billing concerns such as inquiries, credit adjustments and troubleshooting cable service issues. I am one of the top performers in the operation with multiple positive CSATS, passing QA scores and strong sales. I also do floor support inside the floor.
  • He's been also Virtual Operations Manager for almost 2 years and 2 months that Managed the company’s business processes and strategy plans, led the Research Team, Lead Generation Team and B2B Loan applications in the Netherlands, Finland, Sweden, Denmark and the United Kingdom.
  • He has been Level 2 TSR and SME for 2 years as well. Handling Handled customer concerns regarding their internet, television, phone, email and home security technical issues. I’ve been a part of the Quantrics All Stars which trains newly hired agents before they enter operations.
  • He's been a Virtual Assistant for 10 months under seasonal contract. His contract got extended for 4 months due to outstanding performance. Was Responsible for picking the cheapest carrier partner that can handle each of the client’s transportation needs, recording and tracking of containers that come in and out of the rails and ports as well as monitoring truck drivers from time to time on a daily basis.
  • Jeff can start ASAP and open to any full-time or part-time roles.
 
Predictive Index Behavioral Profile - Persuader
 
Strongest Behaviors
Jeff will most strongly express the following behaviors:
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Proactivity in driving to reach goals while moving at a faster-than-average pace.
  • Relatively independent in taking action on their own ideas. Resourcefully works around most obstacles blocking completion of what they want to accomplish.

Behavioral Summary
Jeff is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.  Applies pressure for results, but in doing so, their style is more “selling” than “telling”.
Employment History
Virtual Assistant
Industry:Transportation / LogisticsEmployment Period:December 2022 to October 2023 (10 Months)Duties and Responsibilities:
  • Responsible for picking the cheapest carrier partner.
  • Handle client's transportation needs.
  • Recording and tracking of containers that come in and out of the rails and ports.
  • Monitor truck drivers on a daily basis.
Level 2 TSR and SME
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2020 to August 2023 (37 Months)Duties and Responsibilities:
  • Handled customer concerns.
  • Provide assistance regarding their internet, television, phone, email and home security technical issues.
  • Part of the Quantrics All Stars
  • Trained newly hired agents.
Virtual Operations Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2018 to March 2020 (22 Months)Duties and Responsibilities:
  • Managed the company's business processes and strategy plans.
  • Led the Research Team, Lead Generation Team and B2B
  • Managed Loan applications in the Netherlands, Finland, Sweden, Denmark and the United Kingdom.
Customer Account Executive
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2012 to May 2018 (66 Months)Duties and Responsibilities:
  • Proficient in handling billing concerns/inquiries.
  • Credit adjustments.
  • Troubleshooting cable service and issues. 
  • Top performers in the operation with multiple positive CSATS and QA passing scores.
  • Strong sales skills.
  • Floor support inside the operations.
Team Leader
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2012 to November 2012 (6 Months)Duties and Responsibilities:
  • Responsible for the day-to-day reports
  • Managed operations.
  • Monitoring of agents to exceed the required level of their customer service for our local phone prepaid subscribers.
  • Customer Support
Level 3 Technical Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2011 to April 2012 (7 Months)Duties and Responsibilities:
  • Started as a level 1 technical support.
  • Assist customers regarding their inquiries and technical issues
  • promoted to level 3 technical support after 5 months.
Education History

Field of Study:

Computer Science/Information Technology

Major:

289 L. de Guzman St., Concepcion, Marikina City, Philippines

Graduation Date:

April 2009

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Handling, Customer Experience, Customer Service, Customer Support, Technical Support

★★ Intermediate:
Email Handling, Chat Support, Administrative Support, Help desk, Data Encoding

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15649521514

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

MSI

Processor:

AMD Ryzen 5 4600G with Radeon Graphics (12 CPUs), ~3.7GHz

Operating System:

Windows 10