Industry:Travel / TourismEmployment Period:June 2021 to October 2023 (28 Months)Duties and Responsibilities:• Internal Agent handling flights and car rental bookings
• Excellent communication skills, both verbal and written
• Working on chats, email and phone calls
• Met customer call guidelines for service levels, handle time and productivity.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Started as a Travel Agent in 2021, was promoted to Senior Agent in 2022 and became a Senior Travel Experience Specialist in 2023.
• Excellent communication skills, both verbal and written
• Working on chats, email and phone calls
• Met customer call guidelines for service levels, handle time and productivity.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Started as a Travel Agent in 2021, was promoted to Senior Agent in 2022 and became a Senior Travel Experience Specialist in 2023.
- Juna has been working for 8 years. She was exposed to the Travel and Tourism Industry.
- Her tasks includes
- Flight booking
- Car rental bookings
- Package bookings
- Schedule change
- Ticketing rejects
- New booking fare
- Name corrections
- Travel Issues
- Ticketing
- Travel complaints
- Cancellations
- Refunds
- She handled issues through Phone, Chats and emails. She was tasked to provide primary customer support for internal and external customers. She was assigned to train agents in policies and SOPs. She attends trainings and Client meetings and calibrations with the policies and procedures.
- She was trained in:
- Amadeus
- Sabre Red Workspace
- Travel port
- She used the following Software:
- MS office
- Sabre
- Amadeus
- Avaya
- Google Suite
- Guru
- Amazon Connect
- Apollo
- She can start ASAP and is open for both Full time and Part time positions.
Predictive Index Behavioral Profile - ControllerStrongest Behavior
- Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
- Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
- Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
Behavioral SummaryJuna is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.
A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.