Candidate No. 534467
PLAY AUDIO
Allysa Julienne

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

BPO, Online Collections, Inbound Collections, Outbound Collections, more

★★ Intermediate:

Microsoft Office, Okta, Salesforce.com, Microsoft Applications, more

Hourly Rate Gauge

Today's value  AUD $10.27

$9.29

if $ 1 = PHP 42

$11.04

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Eastern Standard Time, Australian Central Standard Time, Australian Western Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.27 per hour or $890.46 per month
Full Time: AUD $10.27 per hour or $1780.91 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ally has been working for more than 10 years. She has a degree in Nursing. She has experience working with Healthcare, Insurance, Telecoms and Logistics Companies.
  • She handled inbound and outbound calls. assisting customers' inquiries and concerns on their bills and payments. She was also a QA for an Accounts Receivable account wherein she determined the schedule of payments, connected to customers who had delinquent payments and investigated billing and account problems and discrepancies. 
  • She was also an ESL teacher, Executive Assistant and Client Coordinator. She prepared lesson plans and designed educational materials for her students. She makes travel arrangements, documentation and filing of records and reports. research and data preparation, and making minutes of the meeting.
  • She used the following software:
    • Microsoft Office
    • Google Sheets
    • Google Suites
    • Teams
    • Artiva
    • Slack
    • Salesforce
    • Github
    • Hubspot
    • Five9
    • Omnichannel
    • Zendesk
    • Avaya
    • Dialpad
    • CIsco
    • Blueprint
    • Citrix
    • Zoiper
  • She can start ASAP and is open to full-time position.
Predictive Index Behavioral Profile -Artisan

Strongest Behavior
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary

Allysa Julienne is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Allysa Julienne plans ahead, double checks, and follows up carefully on decisions and actions.


 
 
 
 
Employment History
Billing Specialist Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2007 to July 2013 (71 Months)Duties and Responsibilities:
  • Informing clients of their outstanding debt.
  • Answering clients' equations and addressing problems.
  • Assisting clients to process payments.
Collections Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2013 to February 2014 (6 Months)Duties and Responsibilities:
  • Determining payment schedules with customers.
  • Contacting delinquent customers to secure payment
  • Initiating collection efforts to successfully boost collections.
  • Investigating and resolving billing and account discrepancies.
  • Managing and resolving customer inquiries.
  • Initiating collection efforts to successfully boost collections.
Quality Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2014 to July 2017 (40 Months)Duties and Responsibilities:
  • Quality Monitoring
  • Preparing additional Reports including meeting minutes and calibration reports.
  • Conducting teach-back sessions, QA coaching and refresher training sessions.
Executive Assistant
Industry:Travel / TourismEmployment Period:August 2018 to December 2018 (4 Months)Duties and Responsibilities:
  • Filing and retrieving corporate records, documents, and reports.
  • Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives. 
  • Helping prepare for meetings and accurately recording minutes from meetings.
  • Reading and analyzing incoming memos, submissions, and distributing them as needed.
  • Making travel arrangements for executives and providing general administrative support.
Logistics Customer Service Representative
Industry:Transportation / LogisticsEmployment Period:January 2018 to June 2020 (29 Months)Duties and Responsibilities:
  • Tracking and processing shipments. 
  • Communicating with dispatch, seller and receiving centers to accommodate the client's needs.
Client Coordinator and Collections Specialist
Industry:Healthcare / MedicalEmployment Period:June 2020 to June 2023 (36 Months)Duties and Responsibilities:
  • Filing and retrieving corporate records, documents, and reports.
  • Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.
  • Collection of past due balances from different clientele.
  • Organizing meetings with BODs for my client and their clients.
     
Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

March 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
BPO, Online Collections, Inbound Collections, Outbound Collections, Call Handling, Quality Assurance, Call QA

★★ Intermediate:
Microsoft Office, Okta, Salesforce.com, Microsoft Applications, Citrix CRM, Critical Thinking, Team Management, Zendesk, Google Docs

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15522678520

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Lenovo

Processor:

i5

Operating System:

Windows 11