Candidate No. 534428
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Dexter Job

Administrative

Phone Support Agent

Back-Office Administrator

Skills

★★★ Advanced:

Legal, Legal Analysis, Legal Research, Legal Writing, more

★★ Intermediate:

Microsoft Office, Google Sheets, Google Docs, more

Hourly Rate Gauge

Today's value  AUD $23.10

$20.00

if $ 1 = PHP 42

$26.04

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $23.10 per hour or $4003.13 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Dexter graduated with a Biology degree and is a Juris Doctor. He has 15+ years of combined experience in the customer service and paralegal. In the first 8 years of his career, he worked in the BPO as a Customer and Technical Support Representative and was promoted to a Team Leader position where he was assigned to a financial account. In 2018, he joined the provincial legal office as a Legal Researcher. He also became a Presidential Staff Officer III (Paralegal) for around 4 years, and a Court Decongestion Officer until July 2023.
  • At present, he is the Legal Assistant of a US-based law firm.
  • Over the years, he proficiently performed the following:
    • Managing Calendar of Lawyer
    • Drafting Legal Documents
    • Drafting Judicial Orders and Decisions
    • Managing inventory of cases
    • Managing Database of Case Inventory
    • Customer support
    • Conflict resolution
    • Team management
  • He used Google Workspace and Microsoft Office Apps (Excel, Word, PowerPoint, Teams, Outlook) along with his client's applications and software.
  • He can start after a 2-week notice.
  • He is amenable to working the day shift preferably a full-time role.
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
Behavioral Summary

A pleasant and extraverted person, Dexter Job is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Dexter Job gets along easily with a wide variety of people.

Eager to be sure that things are done exactly right, they’ll follow-up carefully and closely if the work requires delegation of details to others. When it is necessary to be critical, will try to do that in a constructive, supportive manner. Their sense of urgency and sense of duty combine to make someone who is actively concerned about the timeliness, as well as the correctness, of any work for which they are held responsible.
Employment History
Remote Legal Assistant
Industry:Law / LegalEmployment Period:January 2023 to November 2023 (10 Months)Duties and Responsibilities:
  • Manage Calendar of Lawyer
  • Assist in Intake of Clients
  • Assist in Drafting of Documents
  • Assist in Administrative tasks
  • Assist in managing Case Files
Court Decongestion Officer
Industry:Law / LegalEmployment Period:June 2022 to July 2023 (13 Months)Duties and Responsibilities:
  • Draft Legal Documents
  • Draft Judicial Orders and Decisions
  • Manage inventory of cases
  • Manage Database of Case Inventory
Presidential Staff Officer III (Paralegal)
Industry:Government / DefenceEmployment Period:July 2018 to May 2022 (46 Months)Duties and Responsibilities:
  • Prepare pertinent legal documents such as but not limited to: affidavits, position papers, memoranda, legal opinions, and pleadings
  • Conduct research as to laws, ordinances, jurisprudence on legal matters assigned to the office.
  • Provide primary assistance and assessment of different legal concerns of constituents of the Province of Davao del Sur.
  • Assists in setting up an organized schedule and filing of documents for the Legal Officer.
  • File and serve pleadings in the court and to opposing parties at least twice a week.
  • Ensure that all deadlines are religiously met.
Legal Researcher
Industry:Government / DefenceEmployment Period:January 2018 to June 2018 (5 Months)Duties and Responsibilities:
  • Prepare pertinent legal documents such as but not limited to: affidavits, position papers, memoranda, legal opinions, and pleadings
  • Conduct research as to laws, ordinances, and jurisprudence on legal matters assigned to the office. 
  • Provide primary assistance and assessment of different legal concerns of constituents of the Province of Davao del Sur.
  • Assists in setting up an organized schedule and filing of documents for the Legal Officer.
  • File and serve pleadings in the court and to opposing parties at least twice a week.
  • Ensure that all deadlines are religiously met
Team Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2013 to August 2016 (43 Months)Duties and Responsibilities:
  • Ensure that all deliverables are submitted punctually.
  • Work closely with clients in the planning and implementation of work policies.
  • Ensures that the performance of the team and individual agents are meeting if not exceeding targets.
  • Submit daily reports of team performance and individual agents' performance.
  • Submit and present the Weekly Performance, Quarterly Performance and Annual Performance of the Team.
  • Conduct weekly, monthly, quarterly and annual performance of individual agents. • Conduct and facilitate additional skills training for agents.
  • Coach and mentor three agents per day.
  • Coach each agent of the team at least three times a week.
  • Monitor and provide additional coaching and support for each outlier at least five times per week.
  • Take at least 16 escalated calls per day
Technical Support Representative/Customer Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2008 to April 2011 (39 Months)Duties and Responsibilities:
  • Resolve the customer's concern over the phone within the allotted time frame.
  • Monitor progress of customer's concern and status of resolution within a period of one month.
  • Ensure that daily, weekly, monthly and quarterly targets are met if not exceeded.
Education History

Field of Study:

Law

Major:

Not Applicable

Graduation Date:

May 2020

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Legal, Legal Analysis, Legal Research, Legal Writing, Legal Transcription

★★ Intermediate:
Microsoft Office, Google Sheets, Google Docs

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Shared Room

Speed Test Result:

https://www.speedtest.net/result/15534468159

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Dell

Processor:

Intel Core i7

Operating System:

Windows 10