Candidate No. 533335
PLAY AUDIO
Charmin

Customer Support

Technical Support Specialist

Phone Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Not Applicable, more

★★ Intermediate:

Not Applicable, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Charmin has been working for 8 years in different local companies from BPO, and Education industries. She handled different positions such Customer Service Representative, Billing Specialist, Sales Specialist, Technical Support, and Trainee. She have a Bachelor Degree in AB English. She pursue her career as an ESL teacher and tech English language to Japanese. He worked in BPO for 4 years and worked with clients that cater in the US. She supported the following tasks:
    • Customer service 
    • Troubleshoot of devices
    • Inbound and Outbound calling
    • Chat support
    • Email Support
    • Process billing and payments
    • Admin task 
  • Charmin have a VA Skills Training Course Certificate.
  • She is proficient in CRM, Canva, Google Suite, and Microsoft tools.
  • Charmin is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Focused on goals and the people needed to get there.
Behavioral Summary
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.

Their work pace is faster-than-average and they can learn quickly, but rather generally, if left on their own. Because of their strong social orientation, group learning, mentors, and coaches are most effective.
Employment History
Trainer/Assessor
Industry:EducationEmployment Period:April 2018 to November 2023 (67 Months)Duties and Responsibilities:
  • Conducts engaging one-on-one lessons, refining English to sound natural, polite and effective.
  • Editing emails and making presentations
  • Teaching students
AT&T Billing and Sales Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2014 to May 2015 (16 Months)Duties and Responsibilities:
  • CRM, Siebel and other 40+ tools. Confidently offered  products smartphone,nwifi hotspots, Satellite TV and more] and other  services.
  • Applied Solution-selling techniques.
  • Processed payments,updated customer information.
  • Provided walk-throughs on company websites for self-help solutions and troubleshooting of  device.Built rapport with maintained high customer satisfaction
  • Was always part of the team’s top 3 sellers.
English Dept Assistant
Industry:EducationEmployment Period:November 2009 to March 2010 (4 Months)Duties and Responsibilities:
  • Data entry and other admin tasks requested by professors
Customer Sales Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2015 to June 2018 (36 Months)Duties and Responsibilities:
  • Serves customers by selling products and meeting customer needs.
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
  • Submits orders by referring to price lists and product literature.
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
  • Converted inquiries to Sales. Input customers’ information accurately and processed orders.
  • Maintained high level of customer satisfaction
Education History

Field of Study:

Not Applicable

Major:

English

Graduation Date:

January 2012

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Not Applicable

★★ Intermediate:
Not Applicable

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15502544610

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz

Operating System:

Windows 11