Candidate No. 532564
PLAY AUDIO
Domelyn Marie

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Retail, Technical Support, Inbound Calls, more

★★ Intermediate:

Cisco, Salesforce CRM, Outbound Calling, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month
Full Time: AUD $10.44 per hour or $1809.40 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Domelyn has been working for more than 10 years in different local companies in BPO, and food industries. She handled different positions such as Technical Support Representative, Customer Service Representative, Data Entry, and Sales Marketing. She has Bachelor's degree in English Education. She worked with clients that cater to US and supported the following task:
    • Technical support
    • Ticketing
    • Inbound/Outbound Calls
    • Email support
    • Chat support
    • Data entry
  • She is proficient in CMD, CST, Avaya, and Microsoft tools
  • Domelyn is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.

Predictive Index Behavioral Profile - Guardian

Strongest Behaviors

  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
  • Detail-oriented and helpful; works comfortably as part of a team and often checks work.
  • Works at a faster-than-average pace, producing results in general accordance with schedules and “the book.”
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Domelyn Marie will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
SALES AND MARKETING REPRESENTATIVE
Industry:Food & Beverage / Catering / RestaurantEmployment Period:January 2012 to January 2014 (24 Months)Duties and Responsibilities:
  • Visited client offices and schools to offer latest products.
  • Built relationships with clients to maintain sales goals and create new opportunities
  • Selling products and services using solid arguments to prospective customers
  • Performing cost-­benefit analyses of existing and potential customers
    Maintaining positive business relationships to ensure future sales
TECHNICAL AND CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2014 to October 2022 (105 Months)Duties and Responsibilities:
  • Perform basic troubleshooting steps to customers who have issue with the product.
  • Provide details regarding how the product works. Help customer in updating there profile and billing information on the website. Do sales and refund for clients.
  • Handling customer technical support cases through phone and email submission
  • Maintain client confidence by keeping their information confidential
    Preparing reference material for users by drafting operation instructions
Data Entry Specialist
Industry:OthersEmployment Period:April 2023 to December 2023 (8 Months)Duties and Responsibilities:
  • Entering customer and account data from source documents within time limits
  • Compiling, verifying accuracy and sorting information to prepare source data for computer entry
  • Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output
Education History

Field of Study:

Education/Teaching/Training

Major:

ENGLISH

Graduation Date:

March 2014

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Retail, Technical Support, Inbound Calls

★★ Intermediate:
Cisco, Salesforce CRM, Outbound Calling

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15490817038

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Lenovo

Processor:

Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz 2.60 GHz

Operating System:

Windows 11