Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2018 to January 2022 (39 Months)Duties and Responsibilities:
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Consulted with users to determine steps and procedures taken to identify and resolve the problem.
- Provided clear and concise step-by-step technical support to guide clients.
- Assisted my colleagues with their cases as a Subject Matter Expert.
- Performed other related duties as assigned.
Predictive Index Behavioral Profile - Artisan
Strongest Behaviors
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
- Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
- Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
Behavioral SummaryHarley Alexis is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.