Industry:Banking / Financial ServicesEmployment Period:September 2012 to June 2023 (129 Months)Duties and Responsibilities:• Frontline of debt collection (debt purchase and consumer lending)
• Processing Payments and Setting up Payment arrangements
• Reconciliation, negotiating to support customers find a sustainable way to resolve their financial problems (full or partial settlements)
• Understanding customer’s financial situation to find best solution possible
• Managing your own ledger of accounts and spending half of your time Investigating leads to trace customers
• Managing and maintaining a minimal delinquency rate daily
• Assisting newbies assigned to team and on-boarding as Subject Matter Expert
• Processing Payments and Setting up Payment arrangements
• Reconciliation, negotiating to support customers find a sustainable way to resolve their financial problems (full or partial settlements)
• Understanding customer’s financial situation to find best solution possible
• Managing your own ledger of accounts and spending half of your time Investigating leads to trace customers
• Managing and maintaining a minimal delinquency rate daily
• Assisting newbies assigned to team and on-boarding as Subject Matter Expert
- Philip has been working for more than 10 years as a Customer Service Representative. He worked in Financial services, Call center and Electronics Industries.
- He was exposed to debt collection, processing payments and setting payment arrangements. He managed the customer's ledger of accounts and handled billing concerns and financial weekly audits. He provided technical assistance through phone both inbound and outbound calls.
- He received several awards such as:
- Ops Manager's Choice
- Rookie of the Year
- Best Seller Award
- Compliance Champion
- Achiever for Voice of the Customer
- He can start ASAP and is open for a Full-time position.
Predictive Index Behavioral Profile - OperatorStrongest Behavior
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
- Teaches and shares; often working collaboratively with others to help in any capacity.
- Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral SummaryHelpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Philip Jansen has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Philip Jansen will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.