Industry:OthersEmployment Period:May 2019 to June 2021 (25 Months)Duties and Responsibilities:
- Personal Assistant to the CEO: Provided dedicated support to the CEO of a Blockchain NFT company, ensuring their day-to-day tasks and priorities were efficiently managed.
- Financial Management: Managed financial activities using finance management tools like Xero/Wave, including budget tracking, expense reports, and invoice processing, contributing to the company's fiscal stability.
- Strategic Planning: Assisted in the development and execution of business strategies by gathering data, conducting data analysis, and presenting insights to facilitate data-driven decision-making.
- Meeting Coordination: Scheduled and coordinated training sessions, meetings, and appointments, ensuring a streamlined and efficient calendar for the CEO.
- Reporting: Compiled and prepared weekly reports for the CEO, summarizing key performance indicators and progress toward company objectives.
- Customer Service: Provided exceptional customer service, addressing inquiries and resolving concerns promptly, enhancing customer satisfaction.
- Data Management: Efficiently handled data entry tasks and data analysis, ensuring data accuracy and utilizing analytical skills to derive meaningful insights for strategic decision-making.
- CRM Maintenance: Managed and maintained the Customer Relationship Management (CRM) system, ensuring accurate and up-to-date customer information for improved client interactions.
- Community Management: Actively engaged with the online community, fostering positive relationships, addressing questions and concerns, and moderating discussions to ensure a positive and productive online presence.
- Operations Management and Support: Managing and supporting day-to-day operations, ensuring seamless workflow and process optimization.
- Digital Marketing: Managed social media channels, overseeing content creation, scheduling, and audience engagement. Conducted email marketing campaigns, leading to increased customer reach and engagement.
- Ad Hoc Tasks: Demonstrated flexibility by effectively handling various ad hoc tasks and projects as needed, ensuring the smooth operation of daily operations and special initiatives.
- Versatile Contributor: Adapted to diverse roles and responsibilities, indicating a readiness to take on new challenges and tasks beyond the outlined duties.
- Andrea has been employed as an Executive Assistant and Customer service representative for nearly four years, specializing in the BPO, real estate, crypto trading, and e-commerce industries. She holds a diploma in Mechanical Engineering Technology. She has catered to clients based in the US, UK, and Canada providing support in tasks such as:
- Email management
- Appointment Setting
- Customer Service
- Research
- Financial Management
- Invoices
- Bookeeping
- Data management
- Digital Marketing
- Phone Support
- Property Management
- other admin tasks
- She is proficient with Asana, Zoho, Salesforce, HubSpot, Trello, AppFolio, Xero, wave, Square Up, QuickBooks, Go High Level, Google Workspace, and Microsoft 365.
- She can start immediately for any full-time job.
- Can consider any time zone.
Predictive Index Behavioral Profile- PromoterStrongest Behaviors
Behavioral SummaryANDREA JANE is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.
The complete extravert; informal and uninhibited in their behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to this individual to be liked and accepted, and they express themself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.