Candidate No. 529126
PLAY AUDIO
Maggie Ciel

Customer Support

Technical Support Specialist

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Customer Experience, Customer Handling, Customer Relations, Customer Retention, more

★★ Intermediate:

Administrative Skills, Administrative Support, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Maggie has extensive experience in customer service and technical support. She has more than 15 years of work experience in the BPO industry.
  • She provided top-notch customer service to US credit card members. Handled tasks such as addressing billing statements and purchase transactions. 
  • She handled more than 80 calls per day.
  • As a technical support she showcased her proficiency in troubleshooting and website navigation. 
  • She is proficient with Google applications and Microsoft Office. Has experience navigating Zendesk, Asana, and  Trello.
  • She can start immediately for any full-time position, preferably on the day shift.  

Predictive Index Behavioral Profile- Guardian

Strongest Behaviors
  • Drive to protect the company against risk by doing things in general accordance with established standards.
  • Careful; usually follows a plan to avoid making mistakes. Generally has proof to support decisions before taking action.
  • Detail-oriented and helpful; works comfortably as part of a team and often checks work.

Behavioral Summary

A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Maggie Ciel will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.

Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.

Employment History
Customer Service/Retentions Officer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2017 to May 2023 (66 Months)Duties and Responsibilities:
  • Provide basic customer service to US credit card members e.g. billing statements, purchase transactions
  • Re-engage credit card members and encourage them to use their credit cards more.
  • Inbound calls
  • Email support
  • Chat support
Customer/Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2015 to October 2017 (26 Months)Duties and Responsibilities:
  • Provide customers with basic troubleshooting steps and help navigate their website.
  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Administrative Assistant
Industry:Healthcare / MedicalEmployment Period:February 2015 to July 2015 (5 Months)Duties and Responsibilities:
  • Responsible for supply inventory and requisition
  • Process renewal of licenses and permits.
Customer/Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2014 to February 2015 (3 Months)Duties and Responsibilities:
  • Provide customers with basic troubleshooting steps to subscribers with their mobile internet connection.
  • Assist subscribers with their billing information.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2006 to August 2014 (93 Months)Duties and Responsibilities:
  • Provide basic customer service to US credit card holders. E.g. purchase transactions, payment, and website navigation
  • Answering customer questions to learn about their situation
  • Diagnosing and providing clear advice on what the user can do to solve their problem
  • Logging information about the correspondence into the company’s system to keep a record of actions
  • Knowing when it’s time to pass the customer to a supervisor, repair expert, or another appropriate team member for further assistance
Education History

Field of Study:

Protective Services & Management

Major:

Criminology

Graduation Date:

December 2001

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Experience, Customer Handling, Customer Relations, Customer Retention, Customer Service, Time Management, Organizational Skills

★★ Intermediate:
Administrative Skills, Administrative Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15500627039

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Manual Set up

Processor:

ryzen 5

Operating System:

Windows 10