Candidate No. 526326
PLAY AUDIO
Eiza

Customer Support

Outbound Sales Specialist

Appointment Setter

Technical Support Specialist

Skills

★★★ Advanced:

Customer Support, Customer Service Management, Data Entry, Facebook Management, more

★★ Intermediate:

Customer Service, Customer Experience, Bookkeeping, Call Management, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Eiza has been working for almost 12 years in the Business Process Outsourcing Industries handling accounts such as Telecommunications and Leasing Company performing roles such as Customer Service Representative and Appointment Setter. She then venture into the freelancing world and became a General Virtual Assistant. She holds a bachelor's degree in Information technology. She has catered to international clients.
  • She was exposed to the following tasks such as:
    • Phone Support - Inbound and Outbound
    • Appointment Setter 
    • B2B and B2C Campaign
    • Lead Generation
    • Customer Service
    • Bookkeeping
    • Social Media Management
    • Conduct Research 
    • Administrative tasks
  • She is proficient in using tools such as:
    • MS Tool
    • Avaya
    • Hubstaff
    • Zoom
    • Skype
    • Google Apps
  • She can start ASAP, amenable to working any shifts and open to any part-time roles.
Predictive Index Profile - Specialist

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary

Eiza is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Eiza, who takes responsibilities very seriously.

With experience and/or training, Eiza will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Eiza is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History
General Virtual Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2020 to July 2022 (21 Months)Duties and Responsibilities:
  • Dealing with Customer Service, Bookkeeping, Building and Updating busy call center setting. Strong Database, Conduct Research, Creating Social Media Profiles, Managing dedication in helping customer to Social Media presence
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2011 to February 2018 (85 Months)Duties and Responsibilities:
  • Handle customer complaints and provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
Appointment Setter
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2009 to October 2010 (14 Months)Duties and Responsibilities:
  • Calling out if potential clients are interested in products and services, then scheduling a time for Sales Representatives to meet with each potential client.
Live Chat Agent
Industry:Law / LegalEmployment Period:October 2023 to November 2024 (13 Months)Duties and Responsibilities:Respond promptly and professionally to customer inquiries via live chat. Provide accurate information about products, services, policies, and procedures. Handle multiple chats simultaneously while maintaining high quality and attention to detail. Guide users through technical issues such as website navigation, order placement, or account setup. Ensure unresolved issues are followed up and closed in a timely manner. Confirm customer satisfaction and offer additional help if needed. Follow company protocols for data privacy, security, and customer service standards.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Management

Graduation Date:

January 2005

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Support, Customer Service Management, Data Entry, Facebook Management, Customer Handling, Microsoft Office, Avaya, Skype, Google Apps, Intercom

★★ Intermediate:
Customer Service, Customer Experience, Bookkeeping, Call Management, Customer Relations, Active Listening

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15326679174

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

core i5 10th gen

Operating System:

Windows 10