Candidate No. 526306
PLAY AUDIO
Darwin

Administrative

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Administrative Support, Customer Service, Outbound Sales, Inbound Sales, more

★★ Intermediate:

Bookkeeping, Calendar Management, Chat Support, Billing, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Darwin has been working for almost 8 years in the PH booking firm and Business Process Outsourcing handling radio network account where she handled and performed roles such as Customer Service Representative and Office Staff. She holds a bachelor's degree in Business Administration. 
  • He attended online training for upskilling as General Virtual Assistant.
  • She was exposed to the following tasks: 
    • Phone Support - Inbound and Outbound calls
    • Customer Service
    • Lead Generation
    • B2C Campaign
    • Billing 
    • Technical Support
    • Retention
    • Sales
    • Bookkeeping
    • Administrative tasks
  • He is a proficient in using MS Tools, Google Apps, Calendly, Asana and Mailchimp. 
  • He can start ASAP, amenable to working any shifts and open to full-time or part-time roles.
Predictive Index Profile - Controller

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome. Impatient with routines.
  • Relatively formal, reserved, and skeptical of new people; requires some “proof” to build trust in new people.
  • Attention to detail; follows through on tasks to ensure completion in general accordance with quality standards.
Behavioral Summary

Darwin is a self-disciplined, conscientious person who will develop a high degree of expertise and skill in a specialized job. Has the drive to get things done right and in accordance with established standards of accuracy and quality.

A conservative and analytical person who respects traditional organizational values. Reserved, serious, and thoughtful about everything to be done, is a no-nonsense worker who worries about getting things exactly right. Never superficial, will make sure that they know what they’re talking about before speaking. Needs a lot of certainty and structure in their work so that it meets very high, specific quality standards.


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Employment History
CUSTOMER SERVICE ASSOCIATE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2019 to June 2022 (33 Months)Duties and Responsibilities:
  • Handle calls in different businesses like service, billing, retention, sales, and technical issues of the customer.
  • Calling leads and convert them to sales. These roles allow me to practice multitasking and be able to handle pressure with speed and efficiency with emotional stability.
  • Provide excellent service through good product knowledge and use positive language to address customers' concerns efficiently this comes with creative problem-solving, knowledge retention, and recall.
  • Provide customer assurance and security with their data or personal information.
Office Staff
Industry:Accounting / Audit / TaxEmployment Period:June 2014 to August 2019 (62 Months)Duties and Responsibilities:
  • Help clients with business registration to Bureau of Internal Revenue(BIR) Set up meetings, payment collection, target possible clients, organize, save, and sort data or information of clients.
  • Help generate or compute Monthly percentage returns of our clients based on their accumulated income through the system provided by the BIR.
Medical Staff
Industry:Healthcare / MedicalEmployment Period:January 2024 to February 2025 (13 Months)Duties and Responsibilities:Insurance Verification and administrative task
Education History

Field of Study:

Not Applicable

Major:

looking

Graduation Date:

January 2018

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Support, Customer Service, Outbound Sales, Inbound Sales, Google Apps, Microsoft Office, Calendly, MailChimp, Asana

★★ Intermediate:
Bookkeeping, Calendar Management, Chat Support, Billing, Retention, Sales, Technical Support, Phone Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15326394287

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Huawei

Processor:

Intel i5

Operating System:

Windows 11