Industry:Not ApplicableEmployment Period:November 2013 to October 2014 (11 Months)Duties and Responsibilities:My primary duties here is a customer service representative for a money transfer client and process customers
money transfer request.
Candidate No. 526061
PLAY AUDIO
Franz Ian
Customer Support
Skills
★★★ Advanced:
Customer Support, Troubleshooting, more
★★ Intermediate:
Technical Support, Phone Support, Email Handling, Email Support, more
Hourly Rate Gauge
Today's value AUD $20.63
$17.94
if $ 1 = PHP 42$23.16
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Mountain Standard Time, US Pacific Standard Time, US Central Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $20.63 per hour or $3575.78 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Customer Service Representative
Customer Service Representative
Industry:Not ApplicableEmployment Period:November 2014 to January 2015 (2 Months)Duties and Responsibilities:My primary duties are assisting onsite tech satellite dish installers and customers making sure they meet in the install premise accordingly.
Stockman
Industry:Food & Beverage / Catering / RestaurantEmployment Period:February 2015 to December 2015 (10 Months)Duties and Responsibilities:Stockman
My primary duties are maintaining stock items in and out process in mall operations department store division.
Technical Support Representative
Industry:Not ApplicableEmployment Period:January 2016 to June 2018 (29 Months)Duties and Responsibilities:My primary duties are first line technical support for business customer internet faults for loss of service,
degradation and intermittency. I am also a middle men for onsite tech engineers and outage notification for customers.
Technical Support Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2018 to September 2023 (63 Months)Duties and Responsibilities:I started out as career level 12 In my first project and was assigned as a technical support associate for a UK
based telco mainly focusing on internet fault's loss of service, degradation and intermittency. also assigns
onsite engineer for physical technical assistance and do outage notification as well. by 2020 I transferred to a different project that supports hotel technical and HR supports such as password resets and EID status inquiry,
by 2021 I got promoted to career level 11 and do agile support for the project such as SME floor support and incident coordination. I am now currently an operation security engineer and my primary job description is as
follows:
- Responsible in ensuring the alignment of the ISA managed infrastructure with the defined standards and policies
- Responsible in representing the organization during client visits or external audits
- Responsible in representing ISA on internal audits and assessments
- Accountable in the implementation of client specific and delivery center wide infrastructure security
requirements ( Threat and Vulnerability Control processing, Risk Treatment Plan creation and implementation,
Due Diligence, etc)
- Responsible for providing standard responses on client infrastructure security information requests
- Responsible in all client-specific IT Security activities such as but not limited to:
a) Reporting IT Security Incident
b) Conduct of log reviews
c) Conduct of vulnerability assessments
d) Security Metrics Project-specific
e) Drive remediation of infrastructure security incidents
f) Provides input during the conduct of root cause analysis
- Responsible in the communication of infrastructure security related information
- Responsible in reviewing systems security controls for project acceptance
- Responsible in conducting client - specific infrastructure and hardware risk reviews based on in scope controls
(Third Party Risk Assessments)
- Manages the driving of requirements and implementation as required by Security Groups including, but not
limited to, Internal Infosex groups, Security Operations Center, Cyber Incident and Response Team.
- Performs assigned activities or tasks which are aligned to the set objectives by the management
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information Technology
Graduation Date:
March 2013
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Customer Support, Troubleshooting
★★ Intermediate:
Technical Support, Phone Support, Email Handling, Email Support
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/17263442736png
Internet Type:
Broadband
Hardware Type:
Laptop
Brand Name:
HP
Processor:
i3
Operating System:
Windows 11
Predictive Index Behavioral Profile- Guardian
Strongest Behaviors
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Franz Ian will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Given sufficient experience, they will produce work of high quality, giving close attention to the accuracy of details. Stable and dependable; consistent in their actions and, if necessary, has sufficient patience to do work of a repetitive nature. Believes in having, and following, well-defined processes and procedures.