Candidate No. 526044
PLAY AUDIO
Paul

Customer Support

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Credit Management, Collections, Chat Support, Google Apps, more

★★ Intermediate:

Airline Ticketing, Phone Support, Customer Service, Email Support, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Paul has been working for more than 10 years in the Local Government Unit, Retail, Automotive and Business Process Outsourcing companies handling financial and food delivery accounts where he handled and performed roles such as Customer Service Representative, Contact Tracer and Human Resources Officer Assistant. He has catered to US clients. He holds a bachelor's degree in Hospitality Management Tourism.
  • He was exposed to the following tasks:
    • Phone Support - Inbound and Outbound
    • Customer Service 
    • Email and Chat Support
    • End-to-end Recruitment (Fastfood Crew)
    • Administrative tasks
  • He is proficient in using tools such as Five9, CRMs, Kronos, Google Apps and Microsoft Office.
  • He can start ASAP, amenable working to any shifts and open for full-time or part-time roles.
Predictive Index Profile - Guardian

Strongest Behaviors
  • Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
  • Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.
  • Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.
  • Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in their work. This individual is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Paul will depend upon professional training, their own experience, or management leadership, to provide those standards and the structure needed for their work.
Employment History
Customer Service Representative
Industry:Automobile / Automotive Ancillary / VehicleEmployment Period:January 2023 to June 2023 (5 Months)Duties and Responsibilities:
  • Purchasing used or scrap cars, repairing them, and then reselling them as new. We are the ones who bargain with the consumer about how much we can offer to purchase the vehicle.
    Using direct wheelzy website to access the system.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2017 to October 2019 (32 Months)Duties and Responsibilities:
  • Input customer information, call notes and personal data onto internal database.
  • Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
  • Using kronos for logins, CARZ or CARS for client’s information and CRM.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2019 to April 2021 (18 Months)Duties and Responsibilities:
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Tools using for the operation five9 software for logins, mapping website to monitors the exact information of the driver.
Contact Tracer
Industry:Government / DefenceEmployment Period:October 2021 to June 2022 (8 Months)Duties and Responsibilities:
  • Offered support and assistance to individuals and families in accessing health and social services.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2022 to October 2022 (1 Month)Duties and Responsibilities:
  • Monitored customer surveys and feedback to develop corrective actions for service-related issues
Human Resources Officer Assistant
Industry:Retail / MerchandiseEmployment Period:November 2022 to January 2023 (2 Months)Duties and Responsibilities:
  • Closely reviewed all CVs submitted to find suitable candidates for shortlisting and interviewing. Using laptop, and company phone.
Education History

Field of Study:

Hospitality/Tourism/Hotel Management

Major:

Hospitality Management Tourism

Graduation Date:

July 2023

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Credit Management, Collections, Chat Support, Google Apps, Microsoft Office

★★ Intermediate:
Airline Ticketing, Phone Support, Customer Service, Email Support, Chat Support, Recruiting, Administrative Support, Mortgage Services, Insurance Consulting, Property Tax

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Processor:

Intel(R) Core (TM) i7-3540M CPU @ 3.00 GHz

Operating System:

Windows 11