Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2018 to January 2023 (60 Months)Duties and Responsibilities: Assisting members who have concerns about their health insurance. Assisted agents in questions and escalations.
Candidate No. 525680
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Sheela Zarah
Customer Support
Phone Support Agent
Email Support Agent
Chat Support Agent
Skills
★★★ Advanced:
Customer Handling, Customer Service, more
★★ Intermediate:
Customer Service, Phone Support, more
Hourly Rate Gauge
Today's value AUD $9.62
$8.74
if $ 1 = PHP 42$10.27
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
US Eastern Standard Time, US Central Standard Time, US Mountain Standard Time, Australian Eastern Standard Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $9.62 per hour or $1666.95 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Customer Service Representative / Subject Matter Expert
Account Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2010 to January 2011 (12 Months)Duties and Responsibilities: Providing pre-paid long-distance service to our costumers that they can use calling outside the U.S.
Sales Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2008 to January 2009 (12 Months)Duties and Responsibilities:Providing post paid long distance service to our
costumer that they can use calling outside United
States.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2018 to September 2023 (60 Months)Duties and Responsibilities:s a Customer Service Representative in a health insurance company, my primary role is to assist policyholders and members in navigating their insurance plans. This involves answering inquiries, addressing concerns, and providing information about coverage, claims, and benefits.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Operations
Graduation Date:
April 2004
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Customer Handling, Customer Service
★★ Intermediate:
Customer Service, Phone Support
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/15305619531
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Acer
Processor:
Ryzen 5
Operating System:
Windows 11
- Sheela has been working in the BPO industry for almost 10 years as a Customer Service Representative, Subject Matter Expert, and Sales Agent. She handled Healthcare accounts and catered to clients based in the US.
- She assisted with customer service tasks like responding to questions, resolving issues, and giving details on benefits, claims, and coverage.
- She is adept at using Salesforce, Zendesk, Cisco, and Microsoft Office 365.
- Sheela can start immediately for any full-time position with flexibility in her working schedule.
Predictive Index Behavioral Profile- IndividualistStrongest Behaviors
Behavioral SummarySheela Zarah is independent and individualistic in thinking and behavior. Has strong ideas and opinions and expresses them with confidence and certainty.
Having a willingness to take risk, this individual is likely to develop and act on ideas that are distinctly new or unconventional. This is a creative and nonconformist personality.
In expressing and acting on their ideas, this individual is determined and persistent and has the kind of confidence and nerve involved in initiating innovation or change. Very determined and persistent, once a goal is set they’ll generally push hard to reach it, regardless of the goal’s popularity with others. Undaunted by criticisms or failures.