Gene has a bachelor's degree in Information Technology. He has 10 years of relevant work experience in the IT industry. He has performed different roles such as Second-line Maintenance, System Engineer, and Technical Support Representative Intermediate. His expertise is in line with managing Microsoft 365 and providing levels 1 to 3 technical support. He has a good background in remote desktop support, project management, and cloud support. He has experience working closely with US, Vietnam, and Australian colleagues. He started handling infrastructure-related tasks way back in 2015. As an experienced System Engineer, he has handled the following tasks: 

• Handling hardware and software troubleshooting
• Formatting multiple desk devices remotely
• Monitoring and resolving VMWare and M365 issues
• Supporting RMM Tools and bug detections of remote tools
• Use MDM for controlling the devices and software applications of users
• Creating security policies for start-up companies
• Cloud, Patch, VEEAM, and Symantec AV Management
• Handling Microsoft Windows servers and Linux server
• Server and Network monitoring

One of the highlights of his career was when he got promoted to Technical Support Team Lead where he handled projects in line with support, network, and system enhancements. 
He used the following tools/applications:

• Windows Server (2008, 2013 and 2016)
• Linux server
• Windows 10 & 11
• Active Directory
• VMWare
• Microsoft365 (SharePoint, OneDrive, Teams, Azure AD, Exchange Online)
• Microsoft Intune
• Zabbix
• PRTG
• AWS
• Ticketing tool (Jira service management, salesforce & managed service desk)

He can start immediately
He is amenable to working to any shift schedule for any full-time or part-time roles

Predictive Index Behavioral Profile-Guardian
 

Strongest Behaviors
 

• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.

• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
• Operationally, as opposed to socially, focused. Thinks, in specific terms, about what needs to be done and how to do it accurately and flawlessly; follows, in a literal way, that execution plan.

Behavioral Summary
Gene is unselfish, motivated by a strong sense of duty. Derives satisfaction from doing good work for the company or the team, and values recognition of their dedication and specialized skill. Cautious; takes work responsibilities very seriously. Does things the established or conventional way, and will make changes only when convinced, with hard evidence, that the new way will be better. In rolling out new changes, Gene Robert will be very tactical, thinking through exactly how it should be done, creating a complete plan, and having solutions to possible pitfalls. Decisions will be equally well thought-out.