• Ellen has extensive 6 years experience as both a Customer Service Representative and Technical Support specialist. She has background in Information Technology from college. She worked across diverse sectors such as BPO, Retail, and Ecommerce industries.
• She was tasked in managing social media interactions across Facebook and Instagram platforms, demonstrating adeptness in handling comments and messages effectively. She responds to  email and chat support through Zendesk contributed significantly to customer satisfaction and retention. She is proficient in processing and modifying orders via Shopify streamlined operations and enhanced the overall ordering experience for customers. She monitor and respond to website reviews underscore their commitment to improving customer experiences and brand reputation.
• She also provided prompt and effective technical support, demonstrating a strong commitment to resolving internet connectivity issues for customers. She diagnose and escalate complex problems ensured timely resolutions and minimized downtime for clients. She assisted with equipment setup and configuration exemplified a dedication to optimizing internet performance and enhancing the overall user experience. She educated customers on service plans, features, and equipment, empowered clients to make informed decisions and maximize the value of their services.
• She used the following:
  • Zendesk
  • Shopity
  • Slack
  • Canva
• She can start ASAP and is open for work both full time and part time.

Predictive Index Behavioral Profile - Specialist 

Strongest Behavior

• Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
• Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
• Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.

Behavioral Summary

Ellen Merce is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.

Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Ellen Merce, who takes responsibilities very seriously.