Industry:Banking / Financial ServicesEmployment Period:April 2022 to July 2023 (15 Months)Duties and Responsibilities:Taguig, Philippines
Candidate No. 524224
PLAY AUDIO
JHON ARTHUR
Customer Support
Phone Support Agent
Order Processing Specialist
Skills
★★★ Advanced:
CRM, Microsoft Office, more
★★ Intermediate:
Administrative Skills, Customer Service, Phone Support, Order Management, more
Hourly Rate Gauge
Today's value AUD $13.23
$11.76
if $ 1 = PHP 42$14.50
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Not Applicable
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $13.23 per hour or $2293.73 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Associate customer success representative
Customer service representative
Industry:Healthcare / MedicalEmployment Period:February 2019 to February 2021 (24 Months)Duties and Responsibilities:Answer queries and resolve concern of a healthcare provider from moderate to complex questions while maintaining customer satisfaction
Customer service representative
Industry:Retail / MerchandiseEmployment Period:October 2018 to January 2019 (3 Months)Duties and Responsibilities:Answer queries and resolve customer concerns on a timely manner while maintaining customer satisfaction to generate repeat customers.
Education History
Field of Study:
Business Studies/Administration/Management
Major:
Business Management
Graduation Date:
April 2018
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
CRM, Microsoft Office
★★ Intermediate:
Administrative Skills, Customer Service, Phone Support, Order Management
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/15360764720
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Lenovo
Processor:
core i5
Operating System:
Windows 11
- Jhon has been working for almost 3 years as a Customer Service Representative in the Business Process Outsourcing Companies handling accounts such as retail, healthcare and financial accounts. He holds a bachelors degree in Business Administration.
- He was exposed to the following tasks:
- Phone Support
- Customer Service
- Order Management
- Claims and benefits processing
- He is proficient in using tools such as MS Office and CRMs.
- He is available to start ASAP, amenable ro working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - OperatorStrongest Behaviors
- Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
- Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
Behavioral SummaryHelpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Jhon Arthur has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. Prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, they will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, they’ll expect that the process be followed consistently.
Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, Jhon Arthur will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team