Candidate No. 523942
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Alea Shayne

Customer Support

Lead Generation Specialist

Appointment Setter

Phone Support Agent

Skills

★★★ Advanced:

Zoho CRM, Zendesk, ViciDial, Social Media Management, more

★★ Intermediate:

Administrative Skills, more

Hourly Rate Gauge

Today's value  AUD $13.23

$11.76

if $ 1 = PHP 42

$14.50

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $13.23 per hour or $1146.87 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Alea has 6 years of collective experience in customer service and lead generation. She acquired a degree in Psychology but found herself pursuing a different career path. In December 2017, she joined a BPO as a Customer Service Support to a telco account. After more than 2 years, she joined an outsourcing agency and was a Lead Generation Specialist for a real estate and healthcare client for 3 years. Recently, she was a B2B Appointment Setter in a marketing business based in the US.
  • She became adept at performing the following tasks:
    • Customer support
    • Upselling of products and services
    • Lead generation
    • Cold calling
    • Appointment setting
    • B2B outbound sales
  • She prides herself on consistently receiving incentives for a job well done. She can turn 40% of leads into closed sales!
  • She is well-versed with a number of tools and software such as PipeDrive, BatchDialler, Zoho, Hubspot, Hubstaff, Microsoft Office Apps (Excel, PowerPoint, Teams, Outlook), Google Workspace (Document and Spreadsheets), Slack, and Sales Data Pro.
  • She can start ASAP.
  • She is amenable to working in any shift, whether part-time or full-time.
Predictive Index Behavioral Profile - Artisan

Strongest Behaviors
  • Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
  • Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
  • Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.
Behavioral Summary

Alea Shayne is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Alea Shayne plans ahead, double checks, and follows up carefully on decisions and actions.

Employment History
Customer Service Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2017 to March 2020 (27 Months)Duties and Responsibilities:
  • Assist customers when it comes to billing matters
  • Answer calls or correspondence from customers to identify their needs
  • Respond to inquiries
  • Discuss product or service specifications
  • Manage billing arrangements
  • Provide price quotes, and offer other services
Lead Generation Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:April 2020 to May 2023 (37 Months)Duties and Responsibilities:
  • Set up appointments and find potential clients for the sales team.
  • Responsible for generating leads through phone calls, social media and emails.
  • Responsibilities & duties: Research, track, maintain and update leads.
B2B Appointment Setter
Industry:Advertising / Marketing / Promotion / PREmployment Period:May 2023 to June 2023 (1 Month)Duties and Responsibilities:
  • Cold calling businesses and setting up appointments to help increase sales scope by providing services via digital marketing, web design, graphic design and social media marketing.
Education History

Field of Study:

Psychology

Major:

Psychology

Graduation Date:

January 2016

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Zoho CRM, Zendesk, ViciDial, Social Media Management, Lead Generation, Customer Service

★★ Intermediate:
Administrative Skills

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15243838549

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Dell

Processor:

Intel Core i3

Operating System:

Windows 11