Candidate No. 523842
PLAY AUDIO
Agnes

Customer Support

Phone Support Agent

Chat Support Agent

Personal Assistant

Skills

★★★ Advanced:

Medical Billing Coding, Virtual Assistant Skills, Customer Service, more

★★ Intermediate:

Inbound Calls, Outbound Calling, Data Collection, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month
Full Time: AUD $10.44 per hour or $1809.40 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Agnes has been working for 6 years in different companies from BPO, Healthcare, Retail, and Real Estate industries. She handled different positions such Customer Service Representative, Corporate Account Officer, and Operations Supervisor. She has Bachelor Degree in Science and Tourism. She started her freelancing in 2020 and worked with client that cater in the US. She supported the following tasks:
    • Customer service 
    • Scheduling patients appointments
    • Process quotations, medical records, and claims
    • Process insurance benefits
    • Handling records and data of patients
    • Admin Support
    • Technical support
  • She is proficient in tools such as Healthcare CRM, Facest, Avaya, and Microsoft tools.
  • Agnes is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position
Predictive Index Behavioral Profile - Altruist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Behavioral Summary
Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company. A pleasant and extraverted person, Agnes is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Agnes gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.
Employment History
Customer Service Representative
Industry:Healthcare / MedicalEmployment Period:November 2020 to April 2022 (17 Months)Duties and Responsibilities:
  • As a member of the Call Center team, you'll handle customer service calls from doctors, nurses, hospitals, and other health care providers.
  • Providing quotes on member eligibility, explaining medical and/or dental benefits, and checking claims status are just a few of the ways you'll assist our customers.
  • Responds to questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
Store Officer
Industry:Retail / MerchandiseEmployment Period:August 2019 to November 2020 (15 Months)Duties and Responsibilities:
  • recruiting, training, supervising and appraising staff
  • managing budgets
  • maintaining statistical and financial records
  • dealing with customer queries and complaints
  • overseeing pricing and stock control
  • maximising profitability and setting/meeting sales targets, including motivating staff to do so
  • ensuring compliance with health and safety legislation
  • preparing promotional materials and displays
  • liaising with head office.
Assistant Sore Manager
Industry:Retail / MerchandiseEmployment Period:September 2018 to May 2019 (8 Months)Duties and Responsibilities:
  • Manage operations, staffing and sales along with profit goals in sole assigned retail store.
  • Ensure complete conformance with entire store operations policies.
  • Manage store's inventory with all established company guidelines.
  • Ensure to receive, check and place all merchandise orders.
  • Comply with company's defined selling methods to sell merchandise to customers.
  • Head responsibility to keep store clean along with uncluttered.
  • Manage work plans within established budgets with purpose to attain optimal store coverage.
  • Hire, train, guide, discipline, revise and terminate organization's employees.
Corporate Accounts Officer
Industry:Property / Real EstateEmployment Period:February 2018 to May 2018 (3 Months)Duties and Responsibilities:
  • Relate with customers to understand what their specific needs are, so as to enable the company meet those needs.
  • Update and inform the production team and management about what clients expect, to enable the company meet up with its goal of providing top level customer satisfaction.
  • Strictly comply with the procedures and systems already outlined in standard operating manual of the company.
  • Provide required support for company's operations as a very important team player.
  • Help identify prospective clients and link up with them on behalf of the company by developing and maintaining good relationship with them towards achieving the company's business goals.
Mentor on Duty
Industry:OthersEmployment Period:March 2015 to December 2015 (9 Months)Duties and Responsibilities:
  • Have the knowledge, skills, and abilities required of certificants to perform given responsibilities and tasks as related to the scope of practice.
  • Determine and support the implementation of a business policy, generally by providing the following: • the contents for the business rules that enforce the policy;
  • the process contexts in which the rules are applied
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2014 to March 2015 (3 Months)Duties and Responsibilities:
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Manage large amounts of incoming calls.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2013 to June 2014 (9 Months)Duties and Responsibilities:
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Manage large amounts of incoming calls.
  • Identify and assess customers' needs to achieve satisfaction.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Manage large amounts of incoming calls
Not Applicable
Skills

★★★ Advanced:
Medical Billing Coding, Virtual Assistant Skills, Customer Service

★★ Intermediate:
Inbound Calls, Outbound Calling, Data Collection

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

HP

Processor:

Intel Core i5

Operating System:

Windows 10