Industry:Utilities / PowerEmployment Period:October 2022 to August 2023 (10 Months)Duties and Responsibilities:● Assuring all documents - such as contracts, planset and permits are accurate and complete.
● Scheduling solar installation and inspections with build partners or Authority Having Jurisdiction (AHJ).
● Creating and managing tickets for all installation and inspection issues that arise.
● Coordinating customer reported post-install concerns to build partners and providing remote support in troubleshooting solar system issues.
● Reporting project statuses to upper management and ensuring the quality of its completion.
Candidate No. 523613
PLAY AUDIO
Aira Mae
Customer Support
Technical Support Specialist
Email Support Agent
Chat Support Agent
Skills
★★★ Advanced:
.NET 2.0, Chat Support, Email Support, Order Entry, more
★★ Intermediate:
.NET 2.0, QuickBooks, Zoho, Zoho CRM, more
Hourly Rate Gauge
Today's value AUD $11.59
$10.38
if $ 1 = PHP 42$12.58
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $11.59 per hour or $2008.83 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Project Coordinator
Finance Manager
Industry:Utilities / PowerEmployment Period:May 2022 to October 2022 (5 Months)Duties and Responsibilities:● Delegating tasks among our team members in the Finance department.
● Assisting each team member in any of the AR/AP processes in the company.
● Processing sales representatives’ commissions and offshore team members’ payroll.
● Running and approving bills to be paid, making sure there are no other pending items required before releasing the payment.
● Direct reporting of cash forecast, total commissions and bills paid to the CEO, COO and Finance Controller.
Finance Support
Industry:Utilities / PowerEmployment Period:November 2021 to May 2022 (6 Months)Duties and Responsibilities:● Entering data such as customer and vendor information in QuickBooks, BILL and Accounting Sheet.
● Recording and auditing new contracts depending on their financing option (cash or leased).
● Daily checking of aging receivables, observing the progress of each aged contract and making follow-ups with appropriate departments to help it move forward.
● Responsible for invoicing cash customers and creating estimates and invoices for leased projects.
● Creating bills, vendor credits and refund receipts entries and recording credit card expenses in QuickBooks and BILL.
Email/Chat Support - Tier 2
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2020 to November 2021 (12 Months)Duties and Responsibilities:● Identifying the cause of the issue by asking helpful questions to the customer and providing appropriate resolutions.
● Delivering information about HP Instant Ink products, their features, specifications, and compatibility.
● Offer remote assistance with the use of a remote desktop tool to access and control a customer's device remotely to diagnose and resolve technical issues.
● Process printer replacement order if deemed damaged by a defective cartridge. Also, provide status of existing replacement orders and its ETA.
● Discussing bills with the customers and applying adjustment if necessary.
Chat Support - Tier 1
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2019 to November 2020 (13 Months)Duties and Responsibilities:● Helping users reset their passwords if forgotten or are unable to access their accounts due to incorrect login credentials.
● Assisting users in recovering their locked or compromised accounts which requires verification steps to ensure account ownership.
● Resolving technical problems that prevent users from logging in, such as browser compatibility issues or system errors.
● Navigating users on how to manage their account settings, updating personal information, or modifying packages/plans.
Subject Matter Expert
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2019 to October 2019 (5 Months)Duties and Responsibilities:● Provide expert advice, guidance, and recommendations to colleagues and teammates.
● Deliver latest developments, process updates and best practices to the team.
● Responsible for monitoring and handling chats that require immediate attention, such as escalated customers.
● Review requests for bill adjustments such as customer account information, reason for the adjustment, accuracy of the calculation to make sure that they align with the applicable rules or guidelines before giving an approval.
● Doing a proactive approach or assistance to each of the team members to maintain the team’s scores, goals and targets.
Chat Support - Tier 2
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2017 to May 2019 (21 Months)Duties and Responsibilities:● Taking inbound chats of customers who need assistance on their bills such as bill explanation and adjustment.
● Delivering information about AT&T’s products, plans and packages available for internet, cable and mobile phone services.
● Processing new orders or upgrades for all types of services AT&T offers.
Fraud Analyst
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2015 to May 2017 (28 Months)Duties and Responsibilities:● Conducting investigations either with the sender or receiver into suspicious activities or flagged transactions to determine if they are indeed fraudulent.
● Gathering evidence, reviewing documents, and collaborating with other fraud departments.
● Prepares comprehensive reports on fraud incidents to help management make informed decisions and track the effectiveness of anti fraud initiatives.
● Refunding transactions that are deemed fraud and educating customers of potential fraud risks, preventive measures, and reporting procedures.
Education History
Field of Study:
Science & Technology
Major:
Tourism Management
Graduation Date:
April 2013
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
.NET 2.0, Chat Support, Email Support, Order Entry, Order Processing, Order Management, Billing, Customer Experience, Invoice Audit, Data Encoding, Ticketing System, Financial Management, Financial Reports, Zoho CRM, Zoho, Zendesk, Slack, NetSuite, Google Spreadsheet
★★ Intermediate:
.NET 2.0, QuickBooks, Zoho, Zoho CRM, QuickBooks ERP, Project Coordination, Auditing, Ticketing System, Data Entry, Accounts Receivable Management, Accounts Payable Management, Bookkeeping, Invoicing, Team Management, Financial Reports, Remote Troubleshooting, Fraud Prevention, Fraud Analysis
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/15242576018
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Lenovo
Processor:
Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
Operating System:
Windows 11
Aira has been working since 2015 in different companies mainly in the BPO industry handling utility and telco accounts. She handled different positions such as Fraud Analyst, Email and chat Support, Finance Support, and Project Coordinator. Aira has already catered to clients who are based in the US. Aira has achieved some remarkable milestones in her career. She quickly rose to become a subject matter expert within a few months and also took on the role of Finance Team Manager in one of her positions. Recently, she even served as a Project Coordinator. She is adept at performing the following tasks:
She is proficient in using tools such as Slack, Quickbooks and BILL, Workday, Google Suite, Salesforce CRM, Zoho Cloud Software Suite, Oracle (Telegence, Netsuite), Zendesk Ticketing System, and WhatsApp.
She is available to start immediately and is amenable to working the day shift for any full-time position.
Predictive Index Behavioral Profile - Specialist
Strongest Behaviors
Driven to achieve operational efficiencies: thinks about what needs to be done and how it can be done as fast as possible while maintaining a high-quality outcome.
Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Driven to protect the company against risk by thoroughly leveraging their background and strictly following “the book.”
Behavioral Summary
Aira Mae is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within her own area of expertise. Reserved, serious, and always concerned with the exact correctness of the work. Self-discipline, sense of duty, and respect for authority and tradition are strong qualities in Aira Mae, who takes responsibilities very seriously.
With experience and/or training, Aira Mae will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. The work pace is somewhat faster than average, and Aira Mae is motivated by a real concern for getting work done on time and correctly.