Industry:Retail / MerchandiseEmployment Period:March 2021 to March 2023 (24 Months)Duties and Responsibilities:• Actively maintain ecommerce content updates daily and weekly basis
• Ensure accuracy of UMA content and proactively initiate improvements with the content team
• Filling Data Sheets / templates (excel) with channel specific attributes
• Using salsify to generate catalogs, data sheets and uploading products
• Execute daily order and inventory flow managements processes
• Execute delegated task with good time management and attention to detail
• Answer customer reviews and questions for all assigned eCommerce partners • Answer customer help service/inquiries via email
• Processing Replacement Order and Return Merchandise Authorization using Microsoft Dynamics 365
• Ensure accuracy of UMA content and proactively initiate improvements with the content team
• Filling Data Sheets / templates (excel) with channel specific attributes
• Using salsify to generate catalogs, data sheets and uploading products
• Execute daily order and inventory flow managements processes
• Execute delegated task with good time management and attention to detail
• Answer customer reviews and questions for all assigned eCommerce partners • Answer customer help service/inquiries via email
• Processing Replacement Order and Return Merchandise Authorization using Microsoft Dynamics 365
- Brenda started working in 2017 in the BPO industry as a Customer Service Representative for 3 years. She provided customer support to US-based clients via chat, email, and phone calls. She was exposed to processing orders and resolving various issues such as troubleshooting Amazon devices.
- Since May 2021, she has been working as a General Virtual Assistant to a client based in New York and has now only been rendering 1-2 hrs./week. Her tasks include data entry, creating invoices using QuickBooks, and other administrative duties.
- While working as a General VA, she has worked as an E-commerce Virtual Assistant for 2 years for a US-based importer company. Her tasks include:
- product listing
- product optimization
- order processing
- inventory management
- customer service - process refunds
- onboarding a new eCommerce account
- graphics designing
- SEO
- Some of the e-commerce software/platforms she is exposed to are the following: Shopify, Overstock, Pier1 Import, Michaels Store, and Wayfair.
- She is also proficient with eBay Seller Hub, Zik Analytics, Adobe Photoshop, MS Excel, Salsify, QuickBooks, Microsoft 365, Notion, and Airtable.
- She is available to start immediately.
Predictive Index Behavioral Profile - Artisanhttps://www.predictiveindex.com/reference-profile/artisan/
Strongest Behaviors:
Behavioral Summary:
Brenda is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.
She is reserved and accommodating, expressing themself sincerely and factually. In general, she is rather cautious and conservative in style, skeptical about anything new or unfamiliar or any change in the traditional way of doing things. Possessing the ability to strongly concentrate on the job at hand, she is most effective when given uninterrupted blocks of time. Has better-than-average aptitude for work that is analytical or technical in nature.