Onboarding Communications Coordinator
Industry:Environment / Health / SafetyEmployment Period:September 2019 to September 2022 (36 Months)Duties and Responsibilities:
- Manage welcome preparation for New Hires. Doing reach out by sending them text messages and welcome emails before their start date. Making sure all inquiries
- about the company are answered.
- In charge of gifting's for employees that reached their 90 days and anniversaries.
- In charge of sending perks to boost the morale of the employees.
- Handles Culture and Experience making sure that all remote and in person employees are connected with each other and have fun environment at work.
Customer Service Representative
Industry:Banking / Financial ServicesEmployment Period:January 2019 to June 2019 (5 Months)Duties and Responsibilities:
- Responsible for answering questions from students about the course the have enrolled in.
- Also assisted students with setting up the online courses and giving them access.
- Includes upselling of the product.
Product Trainer | Supervisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2015 to July 2018 (38 Months)Duties and Responsibilities:
- Responsible for training new hires on product training hires and making sure that they are ready for the task at hand.
- Handles trainees during nesting period and occasionally helps in assisting tenure team in operations and evaluate calls.
- We are also conducting upskills training for product updates with our specialist inside the production area.
- When we don’t have training classes, our role is switched to being Team Leads that helps monitor the agents progress and manage the team stats, making sure that they pass their metrics and help them achieve it if they don’t.
- We are responsible for coaching agents by providing immediate feedback and huddling on critical issues. tenure team in operations and evaluate calls
Mobile Customer Care Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2009 to April 2013 (45 Months)Duties and Responsibilities:
- I work as a Mobile Customer Care Consultant for Small and Medium Business Customers in Australia. We assist customers with billing enquiries, bill disputes, minor troubleshooting for handsets and a lot more that has to do with their mobiles.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2004 to November 2006 (24 Months)Duties and Responsibilities:
- I worked as a Customer Service Representative for a credit card account, in which we take care of customers’ billing concerns and other types of requests for their account
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2004 to November 2004 (5 Months)Duties and Responsibilities:
- I worked as a Customer Service Representative for MCI, which is a telephone company. We also handle billing concerns and other related inquiries for our customer
- She has a total of 19 years of experience as a Shift Manager, Onboarding Specialist, Customer Service Representative, and Virtual Assistant within the industries of eCommerce, real estate, solar energy, fintech, and BPO industries
- Her recent job as Shift Manager for an eCommerce company involved different tasks like:
- Tracking Lost Orders and Checking the status of the orders
- Managing Amazon, Target, and Facebook Market Place site
- Taking Orders through their Magento system
- Managing customer reviews
- Resolving customer complaints
- Coordinating with logistics
- Managing the schedule of the agents
- Overseeing the eCommerce operations
- She also has extensive experience with onboarding new employees as well as providing coaching and mentoring
- She has also worked as a virtual assistant for a property company and is very well-versed in doing skip tracing, cold calling, and managing property listings
- She has experience with using tools and applications like
- Amazon
- Magento
- Boxy
- Ship station
- UPS
- Gorgias
- Zendesk
- Confluence
- Trello
- She can start as soon as possible
Predictive Index Behavioral Profile- Maverickhttps://www.predictiveindex.com/reference-profile/maverick/
Strongest Behaviors
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- Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
- Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
- Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary