Industry:Consulting (Business & Management)Employment Period:January 2023 to January 2025 (24 Months)Duties and Responsibilities:Partnered with clients across a diverse range of industries, providing strategic guidance and hands-on support in areas such as human resources, marketing, business development, and
administration. Collaborative efforts spanned multiple continents, including Australia, North America, and the UK, and played a key role in initiatives that drove substantial growth and profitability for the clients. Responsibilities include:
Human Resources Management:
• Manages the onboarding process for new hires in Information Technology and Business Development roles.
• Tracks documentation requirements for compliance with each role.
• Drafts Standard Operating Procedures (SOPs) for clients in the recruitment industry, creating a single reference guide for employees.
• Processes weekly payroll for client contractors assigned to client stakeholders.
• Reviews and revises candidate resumes to ensure they align with the company's SOPs and follow the correct resume format.
• Plans employee engagement activities for client contractors. Ensures that all employees
are "fit for duty," adequately trained, and capable of performing their assigned tasks.
Marketing:
• Curated engaging content for Human Resources clients, driving brand awareness and establishing thought leadership on LinkedIn through strategic planning and scheduling.
• Developed comprehensive marketing plans, focusing on optimizing client's digital
presence to drive business growth.
• Executed a successful lead generation campaign for a fitness industry client, generating 10,000 qualified leads and converting 30% into sales calls through targeted pitching strategies.
• Crafted and executed effective email marketing campaigns using Klaviyo and MailChimp for clients in the real estate and cosmetic industries. Ensured that each
campaign aligned with the client's brand messaging and promotional goals. Additionally, managed client contacts, tracking bounce and click-through rates, subscribers, and
unsubscribes.
• Provided efficient website maintenance for clients, handling minimal edits and updates on WordPress and Shopify platforms.
• Manages the social media accounts of clients from the cosmetics industry creating engaging content to increase brand awareness.
• Drives brand awareness and engagement through strategic digital design, creating impactful brochures, posters, and digital ad campaigns aligned with brand goals and content timelines.
• Developed engaging online ads that drive brand visibility and nurture potential customers into leads.
Business Development
• Created multiple PowerPoint presentations for clients in the Human Resources -Organizational Design industry ensuring that the presentations met the qualifications of the stakeholders and the target audience.
• Crafted an organizational development plan based on the challenges of the client’s
stakeholders with challenges in the organization specifically in the human resources
department.
• Collaboration with the client on how to strategize process improvements for the stakeholder’s company.
Admin Assistance
• Prioritizes and manages client emails and calendars, ensuring timely response to high-importance tasks.
• Schedules consultations, seamlessly matching client and staff availability.
• Handles company invoices and expenses, maintaining accurate records and ensuring smooth financial operations.
• Systematically organizes company documents and reports, facilitating efficient information retrieval and analysis
Candidate No. 521222
PLAY AUDIO
Tracy
Administrative
Telemarketer
Outbound Sales Specialist
Lead Generation Specialist
Skills
★★★ Advanced:
Marketing, Microsoft Office, Lead Generation, Executive Assistance, more
★★ Intermediate:
Customer Experience, Salesforce CRM, MailChimp, Asana, more
Hourly Rate Gauge
Today's value AUD $12.25
$10.93
if $ 1 = PHP 42$13.35
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Part Time Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, UK London
Hourly & Monthly Rate:
(inclusive of service fee)
Part Time: AUD $12.25 per hour or $1061.40 per month
Full Time: AUD $12.90 per hour or $2236.75 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
Strategic Business Solutions Partner
Consumer Engagement Supervisor
Industry:Consumer Products / FMCGEmployment Period:March 2023 to September 2023 (6 Months)Duties and Responsibilities:Oversaw Wyeth Nutrition Philippines and Nestle Infant Nutrition brands, leading a team of nutritionist-dietitians. Responsibilities included managing end-to-end complaints and conducting outbound nutrition counseling, with a focus on Milk Code-covered brands.
• Conducted competency analysis to identify training needs for team members, fostering their professional development.
• Effectively resolved customer complaints received through social media, face-to-face interactions, and emails, upholding brand reputation.
• Developed a streamlined process for retrieving and replacing defective products, ensuring customer satisfaction.
• Managed escalated complaints related to products, services, and promotions, demonstrating expertise in customer service.
• Monitored complaints volume, promptly notifying stakeholders and the brand team of critical issues.
• Crafted outbound call scripts for nutrition counseling projects, raising brand awareness while addressing consumer needs.
• Developed outbound call scripts for various campaigns, ensuring clear and consistent brand messaging.
• Established a workflow for outbound calls, optimizing team performance and campaign effectiveness.
Account Manager
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2021 to March 2023 (20 Months)Duties and Responsibilities:• Proactively manage and retain an existing customer base by fostering strong relationships and ensuring contract renewals.
• Implement strategic retention activities by planning and executing initiatives in advance, minimizing customer churn, and maximizing customer lifetime value.
• Identify and seize upsell opportunities by analyzing customer needs and presenting compelling value-added solutions, expanding customer relationships, and driving
revenue growth.
• Convert forecasted pipeline into sales by engaging with customers, understanding their pain points, and tailoring solutions that align with their business goals.
• Engage in ongoing customer interactions to verify user experience, identify potential issues, and address them proactively, ensuring customer satisfaction and loyalty.
• Drive customer-centric conversations based on a mutual understanding of their needs and challenges, presenting value-driven proposals that address their specific
requirements.
• Collaborate effectively with cross-functional teams to extend the positive customer experience, ensuring seamless interactions and fostering long-term partnerships.
• Schedule and conduct regular customer health checks and business goal alignment meetings to maintain open communication, track progress, and identify areas for improvement
CRM Operations Team Leader
Industry:Consumer Products / FMCGEmployment Period:August 2019 to July 2021 (23 Months)Duties and Responsibilities:Marketing & CRM Operations:
• Analysis of call capacity and total leads generated to achieve 100% coverage of total calls transferred per month.
• Assess the need for additional workforce headcount to meet target KPI on-call coverage.
• Forecast of new user sales based on current headcount, call capacity, and valid leads.
• Conduct call quality audits to CRM agents for the proper delivery of spiels.
• Report calls results and sales conversion to the product managers and recommend CRM marketing plans to maintain and improve new user sales.
• Analyze CRM Marketing Funnel and report to product managers to discuss recommendations.
• Conduct coaching of CRM agents based on performance, productivity, and team concerns.
• Create business process flow from lead generations, outbound calls, dispatch of free items, and promotions.
• Coordination with logistics agencies to facilitate the sending of samples and other premium items to consumers.
Sales:
• Promotes customer retention the customers by proactively assessing and understanding their concerns and working with them to solve the concerns.
• Exceeded monthly sales target, call engagement, and repeat user KPI.
• Analysis of customer survey results to identify the effective promotions to implement that will increase repeat sales.
Sales Operations Associate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2018 to April 2019 (8 Months)Duties and Responsibilities:• Enters orders into the system according to individual order characteristic requirements.
• Manages electronic orders by auditing orders for completion and accuracy.
• Fulfill customer requests for information and resolution of issues or sales input within the defined SLA via email.
• Conducts basic, moderate, and complex levels of research aimed at resolving problems, presenting. solutions, and providing status updates for customers, managers, and more senior-level sales representatives.
• Managing Cisco Meraki’s documentations, SKU Management issues, and corrections
• Researches and provides quoting information by utilizing internal tools.
• Assist licensing and sales team with administrative duties as assigned.
Education History
Field of Study:
Food Technology/Nutrition/Dietetics
Major:
Nutrition and Dietetics
Graduation Date:
April 2016
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Marketing, Microsoft Office, Lead Generation, Executive Assistance
★★ Intermediate:
Customer Experience, Salesforce CRM, MailChimp, Asana, Canva, Smartsheet, Human Resource Management
Work at Home Capabilities
Internet Bandwidth:
Between 5mbps to 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/15171436380
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Lenovo
Processor:
11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz 3.00 GHz
Operating System:
Windows 11
Strongest Behaviors
- Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Extreme precision, sometimes perfectionistic; strong follow-through to ensure tasks are completed exactly in accordance with quality standards.
Behavioral SummaryTracy is a very conscientious person, particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within own area of expertise.
With experience and/or training, Tracy will develop a high level of specialized expertise and efficiency. Disciplined and dedicated to the job and the company. Work pace is somewhat faster-than-average, and Tracy is motivated by a real concern for getting work done on time and correctly. Discipline and circumspect thinking will lend caution to decision-making; plans ahead, double checks, and follows up carefully on decisions and actions.