Candidate No. 520969
PLAY AUDIO
Axel

Administrative

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

WordPress, WooCommerce, Chat Support, Email Support, more

★★ Intermediate:

Virtual Assistant Skills, Data Entry, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Axel took Information Technology in college. He has 10 years of collective experience in customer service and virtual assistance with clients based in the US and Canada.
  • His primary responsibilities include:
    • Responding to customers via chat, phone, and email
    • Generating of reports via WordPress (WooCommerce)
    • Marketing e.g. promotions
    • Tracking orders 
    • Processing refund 
    • Managing customer reviews and complaints with products 
    • Data entry
    • Email management
  • He has used the following tools: TS & Comcast, WordPress, Skype, Telegram, WhatsApp, WooCommerce, MS Excel (vlookup, pivot), and Salesforce.
  • He can start as soon as possible and is amenable to any shift, preferably full-time.
Predictive Index Behavioral Profile- Maverick

Strongest Behaviors 
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Task-focused; quickly notices and pushes to x technical problems, assertively cutting through any personal/emotional issues. Has aptitude to spot trends in data or figure out how complex systems work.
  • Independent, analytical, critical, and creative thinking and action; little need for external validation before action.
Behavioral Summary 

A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly.

More concerned with the achievement of goals than with the details of how things get done, this individual will freely delegate to others with loose follow-up, but with demand and pressure for timely results. Ingenious and venturesome, they will likely become restless and dissatisfied if required to work under close control or to do work which is routine or highly structured. Very much a generalist, Axel is more concerned with the strategies involved in reaching goals than with specific or detailed tactics.
Employment History
Customer Service and Sales Consultant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2014 to August 2017 (39 Months)Duties and Responsibilities:
  • Achieved monthly sales targets.
  • Handled billing and sales calls, converting opportunities into sales.
  • Conducted order entry and provided exceptional customer service.
Team Leader/Supervisor
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2017 to May 2020 (30 Months)Duties and Responsibilities:
  • Developed team members through skills transfer and coaching.
  • Identified areas of improvement and implemented strategies to meet or exceed targets.
  • Monitored scorecards, conducted deep dive analysis, and celebrated successes.
  • Utilized Power Query and Power Pivot in Excel to create report
  • Provided real-time support and acted as backup for the Team Lead.
  • Conducted side-by-side call listening and offered immediate feedback.
  • Monitored sales pending work orders and ensured completion within deadlines.
  • Prepared and submitted end-of-day reports.
  • Delivered technical support for Internet and Phone issues.
  • Converted calls into valid sales opportunities.
Virtual Assistant Chat Support:
Industry:Healthcare / MedicalEmployment Period:June 2020 to August 2023 (38 Months)Duties and Responsibilities:
  • Responded to live chats and emails promptly and professionally.
  • Created engaging blogs and edited product photos for websites.
  •  Filtered data in WordPress and generated sales reports.
  • Prepared end-of-day reports and monitored order status.
  • Utilized WooCommerce to extract and upload data.
  • Editing product videos for website thumbnails.
  • Taking new orders 
  • Managing order fullfillment 
Sales Tier l
Industry:Property / Real EstateEmployment Period:July 2023 to January 2024 (6 Months)Duties and Responsibilities:
  • Selling lawn mowing services across United States
  • Answering live calls and automated outbound calls via Five9 Softphone



 
Online Dispatcher (PART TIME)
Industry:Retail / MerchandiseEmployment Period:May 2023 to July 2023 (2 Months)Duties and Responsibilities:
  • Real time processing online orders of a Cannabis company in California
  • Checking if the items ordered online are still in stock and if not, will recommend replacement based on the strain of the cannabis product they ordered
  • Dispatching a nearest driver to deliver the order to the customer using onfleet.com
  • Communicating with the customer in real-time via textus, ring central, or google voice. By that way, we verify their preferred payment method if it is via cash on delivery, credit/debit card, and cashapp. Only way as well to verify the customer’s identity by asking their valid ID such driver’s license.
Amazon Product Researcher and Sourcing Manager (PART TIME)
Industry:Retail / MerchandiseEmployment Period:July 2023 to October 2023 (3 Months)Duties and Responsibilities:
  • Sourcing for products that the CEO can sell it to Amazon UK
  • Analyzing products found if it is good or bad deal based on the criteria such profit, ROI, and sales rank in amazon if we can join the listing.
  • When I got promoted as a Sourcing Manager, I handled five Product Researcher to monitor performance in finding good deals and I am doing a weekly coaching session to them.
Education History

Field of Study:

Computer Science/Information Technology

Major:

Information Technology

Graduation Date:

August 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
WordPress, WooCommerce, Chat Support, Email Support, Phone Support

★★ Intermediate:
Virtual Assistant Skills, Data Entry

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Shared Room

Speed Test Result:

414.38 mbps download; 97.18 mbps upload

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

MSI

Processor:

AMD Ryzen 5

Operating System:

Windows 11