Candidate No. 520943
PLAY AUDIO
Angelu

Administrative

Technical Support Specialist

Phone Support Agent

Personal Assistant

Skills

★★★ Advanced:

Microsoft Office, Calendly, Warm Calling, Email management, more

★★ Intermediate:

DocuSign, Technical Support, Google Spreadsheet, Executive Assistance, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, US Pacific Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Angelu has performed different roles such as General Virtual Assistant, Customer Service/Technical Support Representative, and Sales Agent Representative for more than 6 years now. She has supported US clients in several industries which include Telecommunication, Technology, and Real Estate.

She has extensive experience in both inbound and outbound calling, prospecting, appointment setting, follow-ups, and closing sales deals. She is adept at updating CRMs & other systems and streamlining operations. She has also handled the following tasks:
  • Managing contracts and agreements
  • Prioritizing documentation procedures
  • Creating reports
  • Diagnose and resolve technical issues of multiple clients (software and internet connectivity issues)
  • Upselling internet and cable services
  • Assisting customers with billing inquiries
One of her major accomplishments as a Sales representative was when she attained beyond her set quota. 
She is proficient in using the following tools: 
  • Mojo Dialer 
  • People Search
  • Docu Sign
  • MarketView
  • BoonTown CRM
  • MLS
  • LinkedIn
  • RingCentral dialer
  • Outlook
  • Gmail
  • Google Sheets
  • Canva
She can start immediately
She is amenable to working any shift schedule for full-time roles

Predictive Index Behavioral Profile- Guardian

Strongest Behaviors
  • Cautious; follows a well-established and proven plan to avoid making mistakes. Does the background research necessary to have proof to support decisions before action is taken.
  • Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
  • Teaches and shares; generally interested in working collaboratively with others to help out.
Behavioral Summary
A very conscientious and disciplined person; particularly careful, thorough, and accurate in her work. Angelu is exacting and strives to produce results that precisely meet the established goals. Works best where there are clear standards, expectations, reporting relationships and measurements for the work. Angelu will depend upon professional training, her own experience, or management leadership, to provide those standards and the structure needed for her work.

 
Employment History
General Virtual Assistant
Industry:Property / Real EstateEmployment Period:January 2022 to February 2024 (25 Months)Duties and Responsibilities:
  • Proactively make outbound calls to leads and potential clients as, while meticulously maintaining comprehensive records of lead interactions and outcomes.
  • Manage and update the client’s CRM and other systems, including database & user management, customization, and automations.
  • Manage and process Docusign requests for a variety of contracts and agreements, ensuring prompt and precise completion of all documentation procedures.
  • Manage the client’s calendar, schedule appointments, and coordinate meetings, prepare and update confidential files, records, databases, and documents.
Technical Support Rep
Industry:TelecommunicationEmployment Period:September 2019 to December 2021 (27 Months)Duties and Responsibilities:
  • Reduced customer’s complaints by 30% through following proper technical procedure
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, and more
Customer Service Representative
Industry:TelecommunicationEmployment Period:May 2019 to September 2019 (4 Months)Duties and Responsibilities:
  • Assist clients with their billing inquiries, adding service to their account and troubleshooting their comcast devices.
  • Keeping records of customer interactions, transactions, comments, and complaints
Sales Agent Representative
Industry:Grooming / Beauty / FitnessEmployment Period:March 2017 to January 2018 (10 Months)Duties and Responsibilities:
  • Contributed to a 30% sales increase in 2017 by improving lead-generation and sales-tracking methods. 
  • Provide detailed description of product specification to help customers select products that better meet their needs
Virtual Assistant/ Trainer
Industry:Repair and Maintenance ServicesEmployment Period:May 2022 to June 2023 (13 Months)Duties and Responsibilities:Efficiently schedule appointments for customers in need of locksmith services, ensuring prompt assistance and satisfaction. Coordinate and dispatch technicians to designated areas, optimizing response times and service coverage. Maintain accurate records by updating CRM systems and Google Sheets as necessary, enhancing organizational efficiency and data integrity. Facilitate the onboarding process by training new staff members, ensuring they are equipped with the necessary skills to excel in their roles.
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Accountancy

Graduation Date:

May 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Microsoft Office, Calendly, Warm Calling, Email management, Outbound Calling, Slack, Appointment Setting, Canva, RingCentral, Inbound Calls, Call Handling, Administrative Support, Virtual Assistant Skills

★★ Intermediate:
DocuSign, Technical Support, Google Spreadsheet, Executive Assistance

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15650366118

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Dell

Processor:

intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 3.60 GHz

Operating System:

Windows 10