Candidate No. 520490
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Jemaima

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Zendesk, Zoho CRM, Skype, Slack, more

★★ Intermediate:

Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jemaimi has been working for almost 4 years in different local companies from the BPO industries. She handled different positions such as Customer Service Representative, Technical Support, and Virtual Assistant. She started working in Customer Service in 2019 and handled food delivery and Netflix accounts. She also worked as a Virtual Assistant and worked with clients that cater to the US, New Zeland, and Australia. She supported the following tasks:
    • Customer service
    • Technical support
    • Inbound and outbound calling
    • Cold calling
    • Appointment setting
    • Admin support
  • She is proficient in systems such as Zendesk, TalkDesk, Peerson, and Microsoft tools. 
  • Jemaima is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Captain

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Risk-taking and focus on future goals; more concerned with the future than the past. Adaptable, operates flexibly.
Behavioral Summary

Jemaima is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style.

Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2019 to August 2021 (24 Months)Duties and Responsibilities:Menulog is an app-based food delivery platform in which we received huge calls from customers, our restaurant partners, and couriers. Handling customer calls related to order follow-ups, incorrect orders, and missing items. Managing calls from restaurant partners regarding courier assignments, unavailable items, ownership changes, etc. Addressing courier calls about customers not being present, fake orders, and abusive customers.
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2021 to December 2022 (14 Months)Duties and Responsibilities:Assisting customers with managing their Netflix accounts, including tasks such as signing up, logging in, resetting passwords, updating payment information, and changing email addresses. Promptly resolving any issues they encounter and guiding them through troubleshooting steps.
Customer Service Advocate
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2023 to January 2025 (23 Months)Duties and Responsibilities:We utilize ISET to access member policies and Genesys for softphone communications with our members. Our goal is to provide accurate information promptly and offer free programs and services to eligible members with different plans, such as PPO and EPO. This includes benefits like free flu shots and annual wellness exams for all members with a medical plan. Additionally, we provide cost estimates for initial office visits to doctors or specialists
Education History

Field of Study:

Business Studies/Administration/Management

Major:

Business Management

Graduation Date:

April 2019

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Zendesk, Zoho CRM, Skype, Slack, Zoho, Canva, Active Listening, Problem solving, Inbound Calls, Outbound Calling, Communication Skills, Time Management, Human multitasking, Technical Support, Customer Service

★★ Intermediate:
Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Avaya, Google Sheets, Google Calendar

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17528128789

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

11th Gen Intel(R) Core(TM) i5

Operating System:

Windows 11