Candidate No. 520372
PLAY AUDIO
Dia-Najieva

Administrative

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Cold Calling, Inbound Calls, Outbound Calling, Administrative Skills, more

★★ Intermediate:

B2B Calling, Microsoft Office, Warm Calling, Blog Management, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Ava has been working for almost 8 years as a customer service representative, handling various accounts such as Sprint, AT&T, Comcast and engaging sales with the BPO industry. 
  • During her tenure, Ava supported various tasks, including handling complaints, both cold and warm calling, inside sales, and lead verification.
  • Her greatest achievement was securing a promotion to the role as a product trainer.
  • She is proficient in utilizing tools and applications such as Zendesk, HubSpot, and GoDaddy.
  • She can start immediately and is well-suited for any day shift role on a full-time basis.

Predictive Index Behavioral Profile- Altruist
Strongest Behaviors
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
  • More focused on goals and the people needed to get there than the details or plans; comfortable delegating details.


Behavioral Summary

Unassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, they enjoy working with others and is lively, warm company.

A pleasant and extraverted person, Dia najieva is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Dia najieva gets along easily with a wide variety of people.

Employment History
Telesales
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2015 to June 2017 (29 Months)Duties and Responsibilities:
  •  Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns
  • Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads
Product Trainer
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2017 to June 2019 (24 Months)Duties and Responsibilities:
  • Coordinate with store for customers pick-up, repair or installations.
  • Explain comcast indirect stores features and benefits, explain incentives and promotions.
  • Contacts business and introduce comcast indirect channel program. - CSR/SME Escalation Team .
  • Expalain package movement for UPS customer. Initiate investigation for Missing or lost package.
  • Follow up with customer via call or email.
  • Communicating back and forth to the clients, shippers for business accounts. Enters ticket for refund or returns
SALES/CSR
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2019 to July 2021 (30 Months)Duties and Responsibilities: Worked as Sales Representative (voice and non-voice  via, email, or live chat platform. Introduce products and services, create customer online account and set up orders, services. Monitor shipments and returns Follow-up call to existing customer and offer upgrades Converting warm leads to sale Cold calling to convert into warm leads
SALES/CS Representative
Industry:Retail / MerchandiseEmployment Period:January 2021 to November 2023 (34 Months)Duties and Responsibilities:
  • Introduce products and services for business establishments and non-business clients.
  • Create trial accounts for Vitamins and suppliments, and eventually for a monthly subcription.
  • Cold calling, lead verification. Process shipments, refunds and return.
Executive Assisitant
Industry:Repair and Maintenance ServicesEmployment Period:March 2022 to March 2024 (24 Months)Duties and Responsibilities:Understanding Painting products and processes. Communicate with customers who had visited the website for calculation/estimate via phone,email or SMS. Provide an initial quoation based on the forms submitted. Arranged an on-site visit. Organized on-site visit- choosing the right painters for the right job. Creating and sending invoiced to the customers and painters. Cold calling Painting companies. - Collaborate wit Interstate companies. Cold calling and Onboarding painters. Explain company protocol and helping them complete the on-boarding documents before assigning to a job. Social media management. Creating ads,updating Facebook and Instagram page using canva. Data mining and cold calling Painting companies and Industries that need maintenance, ex. Facility Managements, Stratas, Insurance companies etc.
Education History

Field of Study:

Not Applicable

Major:

AB-ASIAN STUDIES

Graduation Date:

January 2010

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Cold Calling, Inbound Calls, Outbound Calling, Administrative Skills, Customer Handling

★★ Intermediate:
B2B Calling, Microsoft Office, Warm Calling, Blog Management, Blog Template Design

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

http://l.facebook.com/l.php?u=http%3A%2F%2Fspeedtest.net%2Fresult%2F15322946807&h=AT01wA9tjG1QOshFiS

Internet Type:

Broadband

Hardware Type:

Desktop

Brand Name:

DELL

Processor:

I5

Operating System:

Windows 10