• Sheena Marie has 10 years of working experience with the most recent as a Virtual Assistant for Airbnb reservations. She has a degree in Business Management majoring in Marketing. She was employed in the BPO where she handled various campaigns like dental. 
• She was involved with property management, customer service, email management, calendar management, data management, and case resolution. She was tasked with setting housekeeping reminders and cleaning quality control of the properties in her latest employment. As a supervisor, she managed the day-to-day operations within her team. She handled reservation Inquiries, cancellations, disputes, refunds, and rebooking requests.
• She was also a Lead Generation Specialist where she generated leads, did email blasting, cold calling, managing QuickBooks, and answering client calls, among others
• She used the following applications and tools:
  • Zendesk
  • QuickBooks
  • Shopify
  • Airbnb Platform
  • Google Document
  • Slack
  • Monday.com
  • Guesty
• She can start ASAP and is open to a full-time post on a day shift. 

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

Sheena is helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, she will work within those standards to ensure repeated successes and high-quality results. Sheena Marie has the patience and tolerance required for routine work and can be relied on to do such work consistently and in a relaxed manner. She prefers having, and following, a well thought-out process to ensure success. If they are responsible for establishing the process, she will do so in a thoughtful, methodical manner, paying close attention to details and time-honored successes. Once established, she’ll expect that the process be followed consistently.

She will focus on the details of the work and will handle her with somewhat better than average accuracy. In work involving repeated contact with people, Sheena Marie will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.