Candidate No. 518700
PLAY AUDIO
Sunset Phoebe

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Google Apps, Microsoft Office, Siebel CRM, NetSuite, more

★★ Intermediate:

Administrative Support, Lead Generation, LinkedIn Lead Generation, Inbound Calls, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month
Full Time: AUD $5.04 per hour or $872.99 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • In her more than 20 years of employment, Phoebe has held positions such as real estate virtual assistant, ESL tutor, customer service representative, activation specialist, and customer relations consultant in educational institutions, property management/real estate, and business process outsourcing firms handling telecommunications, financial, and law publishing accounts. She has catered to global clients.
  • She was exposed to the following tasks:
    • Appointment Setting
    • Lead Generation
    • Cold Calling
    • Email and Chat Support
    • Phone Support
    • Customer Service
    • Technical Support
    • Social Media Management
    • Researching
    • Marketing Analysis
    • Administrative Tasks
  • She is proficient in using tools such as Microsoft Office, Google apps, LinkedIn Sales Navigator, Netsuite, Mojo, Siebel, Dos, Asana and Skype.
  • She can start ASAP, amenable working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Persuader

Strongest Behaviors
  • Proactively connects quickly to others; open and sharing. Builds and leverages relationships to get work done.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.
  • Collaborative; usually works with and through others. Intuitive understanding of team cohesion, dynamics, and interpersonal relations.
  • Socially informal, extroverted, and outgoing; gets familiar quickly. Communicates in an uninhibited, lively, and adaptable manner, drawing others into the conversation.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Behavioral Summary

Sunset Phoebe is an engaging, stimulating communicator, poised and capable of projecting enthusiasm and warmth, and of motivating other people.

Has a strong sense of urgency, initiative and competitive drive to get things done, with emphasis on working with and through people in the process. Understands people well and uses that understanding effectively in influencing and persuading others to act.

Employment History
Customer Service Representative (Non Voice) for
Industry:TelecommunicationEmployment Period:August 2009 to March 2012 (31 Months)Duties and Responsibilities:
  • Customer Service Representative (Non Voice) for Australian TELCO account until March 2012
  • Amended and Processed customers’ orders that are in Pending or in Provisioning status
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:January 2007 to April 2009 (27 Months)Duties and Responsibilities:
  • Customer Service Representative for Satellite TV-US account until April 2009 (graveyard shift)
  • Assisted customers’ billing, basic technical troubleshooting and account enquiries
Math Teacher
Industry:EducationEmployment Period:January 2004 to January 2007 (36 Months)Duties and Responsibilities:
  • Handled Mathematics subject to Elementary and Secondary students until February 2007
  • Handled Filipino subject to Elementary students in School year 2006-‘07
Customer Service Representative
Industry:Law / LegalEmployment Period:April 2013 to November 2014 (19 Months)Duties and Responsibilities:
  • Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
  • Served as the Triage Manager in the team- Customer Support and Technical Support. These are:
    • Emails- customers’ queries/ requests and Internal advisories
    • Voicemails- being done at the start of the shift
    • Letters- customers’ queries/requests and “Return to Sender” documents
    • Faxed documents- customers’ queries/requests and “Return to Sender” documents
       
Customer Relations Consultant
Industry:Printing / PublishingEmployment Period:April 2012 to April 2013 (12 Months)Duties and Responsibilities:
  • Customer Relations Consultant for a Law Publishing - Australian account until April 2013
  • Processed customers’ requests via email and phone, which are books, looseleaf and online subscriptions.
  • Served as the Triage Manager in the team- Customer Support and Technical Support.
  • These are:
    • Emails- customers’ queries/ requests and Internal advisories
    • Voicemails- being done at the start of the shift
    • Letters- customers’ queries/requests and “Return to Sender” documents
    • Faxed documents- customers’ queries/requests and “Return to Sender” documents
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:November 2014 to December 2015 (13 Months)Duties and Responsibilities:
  • Serving as Customer Service Representative for US mortgage account – financial account (graveyard shift)
  • Handled customers’ queries for ESCROW accounts.
English Online Tutor
Industry:EducationEmployment Period:January 2017 to December 2017 (11 Months)Duties and Responsibilities:
  • Served as teacher to Chinese kids in Primary Level
  • Served as teacher to Chinese adults for Business English
  • Used Skype, Gmail, WeChat as communicator
  • Module in PDF files for kids provided by the Client
  • Business English was taught through own resources
Real Estate Virtual Assistant
Industry:Property / Real EstateEmployment Period:January 2017 to December 2022 (71 Months)Duties and Responsibilities:
  • Handled non voice task for screening leads
  • Did monthly Marketing Analysis with Excel (website and formula provided by the client)
  • Handled non voice task for Social Media Marketing using BUFFER, LinkedIn and Biggerpockets
  • Cold calling leads (FSBO, Expired Listings, PROBATES)
  • Researching leads for Cash Buyers list
  • Using SKYPE and Gmail as communicator
  • Trainer for newly hired employees
  • property manager a client using Airbnb/Booking.com
  • Human Resources Admin assistant Tasks
  • Lead generation of applicants using LinkedIn, GEM, ContactOut and Sales Navigator
  • Managing agents by doing Triage using Google apps, ASANA, Skype Chat and Messenger
  • Appointment setting of applicants (Voice and non voice)
Education History

Field of Study:

Not Applicable

Major:

detailed reports

Graduation Date:

January 1970

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Google Apps, Microsoft Office, Siebel CRM, NetSuite, CRM, DOS, Asana, Skype

★★ Intermediate:
Administrative Support, Lead Generation, LinkedIn Lead Generation, Inbound Calls, Customer Relations, Customer Service, Cold Calling, Appointment Setting, Outbound Appointment Setting, Email Support, Email Handling, Chat Support, Social Media Management, Social Media Marketing, ESL Tutoring, English Tutoring

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15105545771

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP

Processor:

11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50GHz

Operating System:

Windows 11