Candidate No. 516261
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Jomar

Customer Support

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Troubleshooting, Customer Service, Microsoft Office, Microsoft Tools, more

★★ Intermediate:

Customer Support, Customer Handling, Technical Support, more

Hourly Rate Gauge

Today's value  AUD $10.44

$9.42

if $ 1 = PHP 42

$11.24

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.44 per hour or $904.70 per month
Full Time: AUD $10.44 per hour or $1809.40 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Jomar has almost 15 years of extensive experience in the BPO industry, especially in technical support and customer service roles. He holds a Bachelor's degree in Nursing.
  • Possesses proficiency in providing support for the following tasks:
    • Chat Support
    • Email Handling
    • Phone Support
    • Technical Support for Windows and Office 365
    • Upsell premium services
  • He is skilled in using tools and applications like Asana, Slack, Time Doctor, and Microsoft Office 365.
  • He can start immediately for a full-time position with any working schedule.

Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors
 
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced; loses productivity when interrupted.
  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.

Behavioral Summary

Jomar is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

This individual is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Employment History
CUSTOMER SUPPORT SPECIALIST
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2008 to September 2012 (47 Months)Duties and Responsibilities:
  • BOOK/RE-BOOKING FLIGHTS 
  • ADDRESS CLIENTS RELATED CONCERNS 
Technical/Sales Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2013 to December 2013 (6 Months)Duties and Responsibilities:
  • Issues Upsell Premium Services Software Troubleshooting 
  • Troubleshoot phone and internet services
Technical Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:September 2015 to August 2023 (95 Months)Duties and Responsibilities:Technical Chat Support (Windows OS/ Office 365 )
  • Troubleshoot Windows OS
  • Resolve technical-related concerns
  • Upsell  premium Services and Technical Support
  • Troubleshoot OS Upsell Premium Services
Education History

Field of Study:

Nursing

Major:

Nursing

Graduation Date:

April 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Troubleshooting, Customer Service, Microsoft Office, Microsoft Tools

★★ Intermediate:
Customer Support, Customer Handling, Technical Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/results

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ASUS

Processor:

AMD Ryzen 5

Operating System:

Windows 11