Candidate No. 516180
PLAY AUDIO
Romel

Administrative

Skills

★★★ Advanced:

.NET 2.0, Adobe After Effects, Adobe Illustrator, Adobe InDesign, more

★★ Intermediate:

.NET 2.0, C++, Database Design, JavaScript, more

Hourly Rate Gauge

Today's value  AUD $14.88

$13.13

if $ 1 = PHP 42

$16.43

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $14.88 per hour or $1289.32 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Romel is a seasoned professional with a diverse background in BPO operations, training and development, investor relations, and digital marketing.
  • His most recent role as Chief of Staff at an investment firm highlights his expertise in strategic planning, investor relations management, contract negotiations, and team leadership. Prior to this, he worked in customer service, technical support, and training management across various industries, including utilities, technology, and medical billing.
  • His educational background includes a Bachelor of Arts in Mass Communication (Journalism major), along with coursework in Information Technology and Teaching.
  • Managed client and investor relationships, developed marketing strategies, and represented the firm at conferences and seminars.
  • Led training programs, created learning modules, and managed LMS platforms to upskill employees in sales and technical support.
  • Developed marketing campaigns to attract new investors and enhance market visibility.
  • Oversaw contract drafting, negotiation, and execution, ensuring compliance with company policies.
  • Streamlined operations, reporting, and investor support processes while managing a diverse team.
  • Provided troubleshooting and software solutions for POS systems, VoIP integration, networking issues, and automation tools.
  • Created landing pages, automated workflows, and SEO-driven marketing strategies to optimize online presence.
  • Skill Proficiency + Tech / Software Proficiency
    • Investor Relations & Business Strategy: Stakeholder communication, strategic planning, contract negotiation
    • Leadership & Training: LMS management, upskilling, coaching, mentoring, operations coordination
    • Customer Support & Technical Assistance: Troubleshooting, billing, network issue resolution
    • Marketing & Sales: Content creation, social media marketing, SEO, automation, CRM
    • Software & IT: CSS, JavaScript, Windows Server, Office 365, Active Directory, DNS, VoIP integration
    • Multimedia & Design: Video editing, graphic design, photo editing
  • Can start immediately
Predictive Index Behavioral Profile - Controller

Strongest Behaviors
  •  Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
  • Focus ed on goals and the people needed to get there, not details or plans; frequently delegates details.
Behavioral Summary

Romel is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Hel is able to reach and stimulate others while being aware of and sympathetically interested in their needs. Unselfish and derives satisfaction from doing things for other people and being liked and appreciated by them for doing so.

Employment History
Senior IT Lead trainer
Industry:Accounting / Audit / TaxEmployment Period:September 2023 to February 2024 (5 Months)Duties and Responsibilities:
  • Handles KPI, onboarding, client discussion, in-dept training and process flow.
  • Enhanced structuralized TNA and guidelines
Product Lead Specialist, Email and Chat Support
Industry:Computer / Information Technology (Hardware)Employment Period:January 2023 to June 2023 (5 Months)Duties and Responsibilities:
  • Creating plug ins, Landing Page, Forms, Automation and Email Marketing templates.
  • CSS and Java sripting, editing of Website
Senior PROCESSOR 2, Trainer
Industry:Banking / Financial ServicesEmployment Period:March 2020 to January 2023 (34 Months)Duties and Responsibilities:
  • Responsible for handling billing, and technical concerns of customers and customer service related under a Utility account for Gas and Electric.
TRAINING HEAD AND MARKETING HEAD
Industry:Banking / Financial ServicesEmployment Period:September 2019 to April 2020 (7 Months)Duties and Responsibilities:
  • Does foundation and product training.
  • Module Creation.
  • Upskilling for SALES account.
  • LMS and related platform
TECHNICAL SUPPORT REPRESENTATIVE
Industry:Computer / Information Technology (Software)Employment Period:February 2019 to September 2019 (7 Months)Duties and Responsibilities:Sales and Account designation
  • Doing Technical support for one of the most known company appliances in Australia.
  • Sales follow up and qouatas
FAULT ASSURANCE LEAD
Industry:TelecommunicationEmployment Period:June 2017 to February 2019 (20 Months)Duties and Responsibilities:
  • Responsible for escalations of tickets and NOC fault Troubleshooting.
  • Upselling and Following up on reported concern and tickets to progression.
Technical Support, Trainer
Industry:Computer / Information Technology (Software)Employment Period:November 2014 to August 2016 (21 Months)Duties and Responsibilities:
  • Trainer- Software and Hardware Support for a Cash Register and Terminals.
  • Sales and apprehensions.
  • RIde sharing App support
Chief Of Staff
Industry:Banking / Financial ServicesEmployment Period:September 2023 to March 2025 (18 Months)Duties and Responsibilities:
  • Investor Relations Management: Develop and maintain strong relationships with investors and clients, effectively communicating the firm’s strategies, performance, and market insights.
  • Marketing and Sales Leadership: Collaborate with marketing teams to create compelling campaigns that attract new investors and enhance the firm’s visibility in the market.
  • Conference and Seminar Attendance: Represent the firm at industry conferences and seminars, showcasing our investment philosophy and expanding our network.
  • Client and Investor Meetings: Attend and facilitate meetings with investors and clients, ensuring their needs are met and feedback is integrated into our strategies.
  • Contract Management: Oversee the drafting, negotiation, and execution of contracts with investors and service providers, ensuring compliance and alignment with firm policies.
  • Back Office Coordination: Collaborate with back office teams to streamline operations, enhance reporting, and support overall efficiency within investor relations.
  • Team Leadership: Lead, mentor, and manage a diverse team, fostering a culture of excellence, collaboration, and accountability.
  • Strategic Planning: Work with senior management to execute the firm’s strategic initiatives and ensure alignment with investor expectations.
Trainer
Industry:EducationEmployment Period:January 2022 to September 2023 (20 Months)Duties and Responsibilities:
  • Curriculum Development: Design and update training materials focused on graphic design, email marketing strategies, and CRM tools, ensuring they are relevant and effective.
  • Training Delivery: Conduct interactive workshops, webinars, and one-on-one sessions to teach aspiring VAs the fundamentals and best practices in each subject area.
  • Skill Assessment: Evaluate participants’ progress through assessments and provide constructive feedback to help them improve their skills.
  • Resource Creation: Develop instructional resources, including guides, videos, and templates that participants can use in their future work.
  • Industry Trends: Stay updated on the latest trends and tools in graphic design, email marketing, and CRM systems to ensure training content remains current and valuable.
  • Mentorship: Offer ongoing support and mentorship to participants, helping them to navigate challenges and develop their professional networks.
  • Participant Engagement: Foster a collaborative and engaging learning environment that encourages questions and peer-to-peer interaction.
  • Performance Tracking: Monitor and report on the effectiveness of training programs, making adjustments as necessary to improve outcomes.
Education History

Field of Study:

Journalism

Major:

Bachelors of Arts in Masscommunication Major in Journalism

Graduation Date:

March 2017

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
.NET 2.0, Adobe After Effects, Adobe Illustrator, Adobe InDesign, Adobe Photoshop

★★ Intermediate:
.NET 2.0, C++, Database Design, JavaScript

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/17484614518

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Huawei

Processor:

i9

Operating System:

Windows 10