Candidate No. 513290
PLAY AUDIO
Myla

Administrative

Technical Support Specialist

Phone Support Agent

Email Support Agent

Skills

★★★ Advanced:

Microsoft Office, Microsoft Excel, Shopify, more

★★ Intermediate:

Administrative Support, Inventory Management, Inventory Analysis, Inventory Monitoring, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Myla holds a three-year BS in Civil Engineering degree and has worked in the retail industry for nearly 13 years. Her roles include Customer Service Supervisor, Counter Supervisor, Cashier, Branch Secretary, and Checking Supervisor. She afterwards moved into the BPO profession, working as a Customer Service Representative on a seasonal account. She gained experience working with international clientele, primarily from the United States and the United Kingdom.
  • She was exposed to the following tasks:
    • Customer Service
    • Phone Support - Inbound and Outbound Calls
    • Email Marketing
    • Chat Support 
    • Technical Support
    • Purchasing 
    • Vendor Management 
    • Inventory Management
    • Annual Forecasting Inventory
    • Administrative tasks
  • When she was working in a retail company as Customer Service Supervisor, she was tasked to:
    • Maintain up-to-date knowledge of stock levels using inventory systems, adjusting purchasing quantities and delivery frequency to meet customer demand.
    • Maintain proficiency in inventory control.
    • Deal with internal vendors.
    • Research for outside vendors. 
    • Purchasing order internally. 
    • Connect with vendors.
    • Annual forecasting of inventory. 
  • She is proficient in using tools such as Google Apps, Microsoft Excel, Microsoft Office, Walmart and Shopify (1 year experience). 
  • She can start ASAP, amenable to working any shifts and open to any full-time or part-time roles.
Predictive Index Profile - Analyzer

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.

Behavioral Summary

Myla is an intense, results-oriented person, whose drive and sense of urgency are tempered and disciplined by a strong concern for the accuracy and quality of the details of any work for which they are responsible. Approach to any work done will be based on thorough analysis and detailed knowledge of all pertinent facts.

Much more technically than socially-oriented; has confidence in technical/professional knowledge and ability to get things done correctly. With experience, will develop a high level of expertise in their own work and will be critical of mistakes made by themself or others. Takes the work and responsibilities very seriously and expects others to do the same.

Employment History
CUSTOMER SERVICE SUPERVISOR
Industry:Not ApplicableEmployment Period:July 2020 to June 2023 (35 Months)Duties and Responsibilities:Calamba City, Laguna, Philippines Provided exceptional customer service to cultivate business growth, resolve issues, and optimize customer experience. Effectively handled complex and challenging customer complaints with a composed and professional demeanor, offering viable solutions to ensure customer satisfaction. Maintained close vigilance on market trends and competitors to identify lucrative opportunities for growth. Proactively monitored employee and customer feedback to identify areas of improvement in operations that enhance profitability. Organized staff meetings before store opening to convey promotional information, priorities, and task assignments. Monitored the team's performance closely, identified areas for improvement, and provided additional training to team members who were underachieving. Effectively communicated promotions, specials, and offers to customers, resulting in increased revenue and upselling of additional products. Managed department schedules to ensure maximum coverage during peak hours and meet customer demands. Trained new hires on sales processes, product knowledge, and objection handling to increase sales and meet team targets. Evaluated employee performance and recognized achievements through reward schemes to boost motivation and engagement. Assisted customers with placing orders and processing payments via phone, online, or in person. Processed customer orders via live chat, emails, and telephone calls and recorded data in the order entry system. Provided personalized shopping experiences for customers by offering individualized attention and in-depth knowledge of products and trends. Managed data and prioritized customer retention efforts. Maintained up-to-date knowledge of stock levels using inventory systems, adjusting purchasing quantities and delivery frequency to meet customer demand. Successfully negotiated rates and contracts with transportation and logistics providers, resulting in favorable outcomes. Provided regular updates to customers and interdepartmental employees on the status of critical shipments upon request. Fostered a positive work environment by providing guidance and support to staff members.
Checking Supervisor
Industry:Not ApplicableEmployment Period:July 2013 to April 2015 (21 Months)Duties and Responsibilities:Focused Leadership Market Strategic Firm Inc., (SM Store Calamba) Social Media Selling Calamba City, Laguna, Philippines Referral Management Trained staff on effective till management practices, which White Glove Customer Service included daily transaction review and reconciliation. Sales Strategies Ensured day-to-day activities were aligned with upper Occupational Safety and Health management's objectives. Monitored compliance with workplace policies and safety Standard regulations. Data Privacy Act Orientation Tracked employee productivity, performance, and task Executive Forum completion to ensure adherence to quality standards. Provided staff with the necessary knowledge and skills to achieve company targets, offering coaching and mentoring to new joiners and underperforming employees on best operational practices. Conducted evaluations to measure employee performance and progress. Maintained accurate records of personnel documents and timekeeping. Oversaw supply requisition, keeping a close eye on expenditures to maintain the approved budget. Demonstrated proficiency in inventory control. Cashier
BRANCH SECRETARY
Industry:Not ApplicableEmployment Period:May 2015 to November 2015 (6 Months)Duties and Responsibilities:Calamba City, Laguna, Philippines TRAININGS/COURSES Outlined below are the various responsibilities I have undertaken in my previous role: Leadership Insights and Millennial Developed and maintained an organized filing system to document business operations. Management Effectively scheduled and organized appointments and Emotional Intelligence meetings for executives. Development Insights Prepared and disseminated weekly meeting minutes. Promptly answered inbound telephone calls, directing Successful Negotiation Skills clients, vendors, and general queries to relevant teams. Trainer Essentials Edited and proofread letters for clarity and accuracy before distribution. SMART Supervisor Identified depleted items, requested supplies, and submitted Effective Communication Purchase Orders (POs) to suppliers to replenish stock. Cross-Selling and Selling Produced high-quality reports, documents and presentations. Approach Managed competing priorities, shifting between tasks at Sales Training for Personal short notice to meet deadlines. Shopping Online Coordinated reports across all departments by regularly updating the internal database. Call Simulation Training Fostered strong professional relationships with personnel at Administrative Support Course multiple levels while remaining flexible to take initiative and meet tight deadlines. ARC Business Intelligence Created accurate reports using Microsoft Excel spreadsheets. Customer-Centric Selling Consolidated and submitted reports. Lead Qualifications Maintained and organized personal and professional calendars, sending reminders and updates for upcoming Program Policies and Data meetings and events. Prospecting and Building Handled confidential and sensitive data and maintained Relationships records accordingly, including Accounts Billing.
COUNTER SUPERVISOR
Industry:Not ApplicableEmployment Period:December 2015 to June 2020 (54 Months)Duties and Responsibilities:Calamba City, Laguna, Philippines Manage personnel, including grooming, recommending personnel, escalating memos, and implementing policies and promotions. Monitor supplies and ensure they are within the approved budget. Possess extensive knowledge of services, products, and amenities to provide accurate information to guests. Consistently exceed customer expectations and go above and beyond job requirements. Complete opening, closing, and shift change tasks to promote store efficiency. Process cash and card payments accurately. Resolve customer disputes and guarantee positive outcomes to maximize satisfaction. Conduct short meetings with subordinates. Prepare administrative reports. Secure and keep track of security materials. Maintain proficiency in inventory control. Train new hires. Create and manage schedules. Evaluate performance and provide feedback. Perform cash pickups and audit cashiers' turnover.
Call Center Agent
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2023 to December 2023 (2 Months)Duties and Responsibilities:Muntinlupa, Metro Manila Successfully managed high-volume customer inquiries with professionalism and a sense of urgency, resulting in a boost in customer satisfaction scores Fostered a strong connection with customers, providing personalized and exceptional service that resulted in increased customer loyalty Managed customer service complaints and inquiries with a focus on timeliness and professionalism, resulting in higher customer satisfaction ratings Greeted customers in a cordial and professional manner, creating a welcoming environment Developed customer service scripts and procedures that resulted in improved customer satisfaction ratings Actively monitored customer feedback and implemented strategies to enhance customer experience Utilized scripts and other resources to efficiently address customer questions Provided technical support to customers and resolved hardware and software issues, reducing the number of customer escalations Maintained detailed records of customer interactions and transactions for future analysis.
Education History

Field of Study:

Not Applicable

Major:

CUSTOMER SERVICE

Graduation Date:

January 2006

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Microsoft Office, Microsoft Excel, Shopify

★★ Intermediate:
Administrative Support, Inventory Management, Inventory Analysis, Inventory Monitoring, Purchasing Management, Phone Support, Customer Service, Email Marketing, Chat Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

Acer

Processor:

AMD Ryzen 5 4600U with Radeon Graphics 3701 Mhz, 6 Core(s)

Operating System:

Windows 11