Candidate No. 511331
PLAY AUDIO
Cherry May

Virtual Assistant

Personal Assistant

Executive Assistant

Skills

★★★ Advanced:

Virtual Assistant Skills, Customer Service, Administrative Support, Inbound Calls, more

★★ Intermediate:

Lead Generation, Sales, Appointment Setting, Canva, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, US Pacific Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Cherry has been working for over 9 years mostly in E-commerce & Real-Estate industries catering for local and US-based clients. She was able to handle roles for Virtual Assistance, Customer Support, and Product Sourcing. She was able to accomplish and complete a short course for Real Estate brokerage and is also skilled in doing the following tasks:
    • Purchasing
    • Customer Service
    • Social Media Management
    • Content Creation
    • Market Research
    • Scheduling Appointment\Lead Generation
    • Sales
    • General & Executive Administration 
    • Email Management
    • Data Entry
    • Property Listing Management
  • She has worked for almost 8 years in the eCommerce industries based in US, Australia, and UK 
  • As an eCommerce Virtual Assistant, she has done different tasks like: 
    • Shopify Management 
    • Product Description 
    • Product Sourcing 
    • Product Listing
    • Inventory Management 
    • Invoice Issuance 
    • Purchase Order 
    • Product Photo Editing 
  • As a Real Estate Virtual Assistant, she was able to do the following tasks 
    • Client Communication
    • Listing Management 
    • Market Research 
    • CRM Database Management 
    • Social Media Management 
    • Admin Support which includes assisting real estate agents, expense management 
    • Travel Arrangement 
    • Calendar and Email Management 
    • Appointment Setting 
  • One of her career highlights is when she was able to provide business solutions for a client, boost its social media presence, create sheets for their expenses, and handle other overall tasks the client needs help with.
  • She is also adept in using the following tools/software:
    • MS 365
    • Google Applications (Sheets, Docs, etc.)
    • Social Media Platforms (Facebook, Instagram, Twitter, LinkedIn)
    • Trello, Asana, Slack 
    • Mailchimp
    • Zendesk
    • Canva, Corel Draw
    • Shopify, Aliexpress, Dropified
    • Follow Up Boss
    • MLS (Remax)
    • Zoho
    • MS Excel (basic pivot, formulas)
  • She is available to start immediately for full-time roles in any schedules
Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors:
  • Relative persistence as goals are pursued; keeps at it even when problems pop up. 
  • Tolerant, easy-going, and uncritical in getting along with others. A focused listener.
  • With an ability to concentrate on the task at hand, is generally more focused on the technical matters than the social ones. Consistent and thoughtful.

Behavioral Summary: 
Cherry May is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.
Employment History
VIRTUAL ASSISTANT AND CUSTOMER SERVICE REP
Industry:Retail / MerchandiseEmployment Period:October 2014 to June 2016 (20 Months)Duties and Responsibilities:
  • Web Research
  • Product Researcher
  • Inventory Update \
  • Emails Management \
  • Customer Support (Livechat)
  • Social Media Management (Page Creation, Customer Inquiry and response, posting/scheduling ads and flyer)
  • Basic Graphic design and editing images
  • Supplier Sourcing
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:February 2015 to January 2016 (11 Months)Duties and Responsibilities:
  • Process orders, Refunds, Replacement, Quote pricing, Order status, Delivery status,
  • Assisting customers on how to process orders through online,
  •  Email handling, 
  • Outbound calls for follow up.
  • Provide product and services information for other inquiries.
  •  Respond promptly and professionally to customer inquiries through various channels such as phone, email.
  • Provide accurate information about products, services, policies, and procedures to customers.
  • Assist customers in troubleshooting and resolving issues they may encounter with products or services.
  • Handle customer complaints and provide appropriate solutions, escalating complex issues to higher-level support or management when necessary.
  • Maintain customer records by updating account information and documenting interactions in the customer service database.
  •  Identify and escalate priority issues or trends to the appropriate department for further analysis and resolution.
  • Collaborate with other departments, such as sales or technical support, to ensure a seamless customer experience.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Meet or exceed individual and team performance targets, including customer satisfaction metrics and response times.
  •  Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date information to customers.
Service Office / Email Support Officer Needed for Online Store
Industry:Retail / MerchandiseEmployment Period:July 2016 to November 2017 (16 Months)Duties and Responsibilities:
  • Responding to Customer Emails: Receive and review customer emails, understand their concerns, and provide timely and accurate responses. Ensure that all emails are addressed within the specified turnaround time.
  • Troubleshooting and Issue Resolution: Analyze customer issues and provide appropriate solutions or recommendations. This may involve gathering additional information from customers, collaborating with relevant teams or departments, or escalating complex issues to higher-level support or management. 
  • Customer Service: Provide a professional and friendly tone in all email communications. Demonstrate empathy, patience, and active reading skills to understand customers' needs and offer suitable assistance. Strive to deliver a positive customer experience.
  • Product Knowledge: Develop a deep understanding of the company's products or services to effectively address customer inquiries. Stay updated on product updates, changes, and troubleshooting procedures to provide accurate information.
  •  Documentation and Reporting: Maintain accurate records of customer interactions, including emails, inquiries, and resolutions. Use appropriate software or systems to document customer cases. Generate reports on common customer issues or trends to help improve overall customer support processes.
  • Quality Assurance: Ensure the quality and consistency of email responses by following established guidelines, templates, and best practices. Adhere to company policies, procedures, and standards to maintain a high level of customer service.
  •  Continuous Improvement: Identify opportunities for process improvements or customer service enhancements. Provide feedback and suggestions to the team or management to streamline workflows, optimize response templates, or improve overall customer satisfaction.
  • Collaboration: Collaborate with other team members, departments, or external stakeholders to resolve customer issues effectively. Communicate relevant information or updates to the appropriate parties to ensure a seamless customer experience.
  •  Time Management: Manage and prioritize incoming emails to ensure timely responses. Handle multiple email threads simultaneously while maintaining accuracy and attention to detail.
VIRTUAL ADMINISTRATIVE ASSISTANT
Industry:Retail / MerchandiseEmployment Period:August 2018 to February 2019 (6 Months)Duties and Responsibilities:
  • Product Research
  • Supplier Sourcing
  • Product Description
  • Copy writing
  • Set pricing
  • Putting products to Shopify account.
  • Oberlo,
  • Create FAQ for the Store
  • AliExpress product research
  • Create/edit images for each blog post topic
  • Customer Support for Social Media (comments response and messages)
  • Social Media Management (Posting blogs, topics, images. promotions)
  • Order Management include returns, refunds, reimbursement, dispute, replacement
  • Email Management
CUSTOMER SALES SUPPORT REPRESENTATIVE
Industry:Retail / MerchandiseEmployment Period:July 2016 to November 2017 (16 Months)Duties and Responsibilities:
  • Customer Assistance: Providing prompt and professional assistance to customers, addressing their inquiries, concerns, and providing information about products or services.
  • Order Processing: Managing the order fulfillment process, including order entry, order tracking, and ensuring on-time delivery. \
  • Sales Support: Collaborating with the sales team to provide support in preparing quotes, proposals, and presentations for customers.
  • Product Knowledge: Developing a comprehensive understanding of the company's products or services to effectively communicate their features, benefits, and value propositions to customers.
  •  Issue Resolution: Resolving customer complaints, issues, or escalations in a timely and satisfactory manner, maintaining customer satisfaction.
  • Upselling and Cross-selling: Identifying opportunities to upsell or cross-sell products or services to existing customers, maximizing sales potential.
  • Relationship Building: Building and nurturing strong relationships with customers, understanding their needs, and proactively addressing their requirements. 
  • Documentation and CRM Management: Maintaining accurate and up-to-date customer records in the customer relationship management (CRM) system, documenting interactions, and updating customer information.
ADMINISTRATIVE ASSISTANT & CUSTOMER SUPPORT
Industry:Retail / MerchandiseEmployment Period:April 2019 to July 2019 (3 Months)Duties and Responsibilities:
  • Administrative Support: Manage and organise virtual operations, including handling correspondence, maintaining files and records.
  • Assist with the preparation of documents, and reports;
  • Maintain inventory and place orders
  • Handle incoming and outgoing mail, emails, and phone calls, directing them to the appropriate individuals.
  • Customer Support: Provide friendly and professional assistance to customers via various channels, such as phone, email, and live chat.
  • Answer inquiries, resolve complaints, and provide accurate and timely information about products, services, and company policies.
  • Assist customers with order placement, tracking, and returns, ensuring a smooth and satisfactory experience.
  • Maintain a high level of product knowledge to address customer queries effectively.
  • Data Management: Update and maintain customer databases, ensuring accuracy and completeness of customer information.
  •  Generate reports on customer interactions, sales activities, and other relevant metrics as required.
  • Research Drop Shipping Hot Trends Product
  • Email Management
  • Order Management
REAL ESTATE VIRTUAL ASSISTANT
Industry:Property / Real EstateEmployment Period:August 2022 to January 2023 (5 Months)Duties and Responsibilities:
  • Client Communication: Assist with client communication by answering phone calls, responding to emails, and managing calendars. Schedule property showings, open houses, and meetings with clients.
  • Listing Management: Create and update property listings on various platforms such as the MLS (Multiple Listing Service), real estate websites, and social media. Ensure that listings are accurate and appealing with high-quality photos, detailed descriptions, and relevant information
  • Personal Assistance: Assist real estate agents with personal tasks such as travel arrangements, scheduling appointments, and personal research.
PRODUCT SOURCING
Industry:OthersEmployment Period:December 2016 to June 2018 (18 Months)Duties and Responsibilities:
  • Supplier Identification: Research and identify potential suppliers or manufacturers who can meet the company's requirements in terms of quality, cost, quantity, and delivery time.
  • Supplier Evaluation: Assess and evaluate suppliers based on their capabilities, reliability, , production capacity, quality control measures, and ethical practices.
  • Negotiation: Negotiate favorable terms, prices, and contracts with suppliers to achieve the best value for the company. This involves discussing pricing, payment terms, delivery schedules, and any other relevant terms and conditions.
  • Supplier Relationship Management: Develop and maintain strong relationships with suppliers to ensure a smooth and reliable supply chain. This includes regular communication, addressing any issues or concerns, and fostering collaboration and long-term partnerships.
  • Cost Analysis: Conduct cost analysis and comparisons to determine the most cost-effective sourcing options while maintaining quality standards. This may involve analyzing supplier quotes, conducting market research, and identifying potential cost-saving opportunities.
  • Quality Control: Work closely with suppliers to establish and maintain quality standards for products and services. Implement quality control processes, monitor product quality, and address any quality issues that may arise.
  • Supply Chain Coordination: Collaborate with internal teams such as procurement, production, logistics, and inventory management to ensure seamless coordination and timely delivery of goods and services.
  •  Risk Assessment: Identify and assess potential risks associated with sourcing decisions, such as supplier reliability, geopolitical factors, market fluctuations, or regulatory changes. Develop risk mitigation strategies to minimize potential disruptions to the supply chain.
  • Market Research: Stay updated on market trends, industry developments, and new product offerings. Conduct market research to identify potential new suppliers, cost-saving opportunities, and emerging sourcing strategies.
  • Data Analysis and Reporting: Collect and analyze data related to supplier performance, pricing, and other relevant metrics. Prepare reports and presentations to provide insights and recommendations to management for informed decision-making.
REAL ESTATE VIRTUAL ASSISTANT
Industry:Property / Real EstateEmployment Period:November 2022 to February 2023 (3 Months)Duties and Responsibilities:
  • Client Communication: Assist with client communication by answering phone calls, responding to emails, and managing calendars. Schedule property showings, open houses, and meetings with clients.
  • Listing Management: Create and update property listings on various platforms such as the MLS (Multiple Listing Service), real estate websites, and social media. Ensure that listings are accurate and appealing with high-quality photos, detailed descriptions, and relevant information.
  • Market Research: Stay updated on market trends, property values, and real estate news in the local area. Provide reports and analysis to help agents and brokers make informed decisions.
  • Database Management: Maintain client and lead databases, ensuring that all contact information is up to date and accurate. Use customer relationship management (CRM) software to track client interactions and manage follow-ups.
  • Social Media and Online Marketing: Help manage social media accounts and online marketing campaigns to promote listings, attract potential clients, and engage with the audience. Create and schedule social media posts, write blog articles, and monitor online reviews.
  • Administrative Support: Provide general administrative support to real estate agents including organizing files, preparing presentations, drafting correspondence, and managing expenses.
  • Personal Assistance: Assist real estate agents with personal tasks such as travel arrangements, scheduling appointments,
Not Applicable
Skills

★★★ Advanced:
Virtual Assistant Skills, Customer Service, Administrative Support, Inbound Calls, Executive Assistance

★★ Intermediate:
Lead Generation, Sales, Appointment Setting, Canva, Shopify, Chat Support, Email Support, Data Entry, Keyword Research, Social Media Management, Inventory Management

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15444359449

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

HP Spectre x360

Processor:

Intel Core i7

Operating System:

Windows 10