Industry:Call Center / IT-Enabled Services / BPOEmployment Period:May 2013 to November 2019 (78 Months)Duties and Responsibilities:
- Generating new sales for the company
- Product inquiry and Placing order for customer.
- Process payment,
- Approving application for American express cards, reviewing documents if they are authentic and Reviewing fraud transactions
- Monitor bank accounts, financial transactions, accounting paperwork, and other financial documents and analyze the data to identify any potential fraudulent activity.
- Process complaints and issues related to products and services. helping customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well.
- Genirose has been working for 9 years in different companies from BPO, Medical/Health industries. She handled different positions such as Customer Service Representative, Sales Representative, Technical Support Specialist, Virtual Assistant, and Lead Generation Specialist. She took 2 years vocational course in Hotel and Restaurant Management. In 2022, she started working as a Virtual Assistant and worked with client from US. She supported the following tasks:
- Customer Service
- Technical Support
- Lead Generation
- Scheduling appointments
- Social Media Outreach (FB, LinkedIn, IG)
- B2B Outbound Sales
- Data entry
- Appointment setter
- She has also worked with healthcare company in UK where she is tasked to calls suppliers for covid testing
- Also, she worked with health care insurance provider in the Philippines where she mostly coordinates with patients in terms of their healthcare coverage
- She is proficient in tools such as Google Suite, Microsoft tools, Zendesk, and zoom.
- Genirose is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - AltruistStrongest Behaviors
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
- Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
Behavioral SummaryA pleasant and extraverted person, Genirose is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Genirose gets along easily with a wide variety of people. Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.