Candidate No. 508287
PLAY AUDIO
Edison

Administrative

Phone Support Agent

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Email Support, Chat Support, Documentations, more

★★ Intermediate:

Phone Support, Appointment Setting, Social Media, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $9.95 per hour or $861.97 per month
Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Edison has over 7 years of experience in customer service, sales, and administration. He took Mechanical Engineering while concurrently working as a Customer Service Representative in a BPO. He handled telco and financial accounts. After a couple of years, he moved overseas and was employed as a Junior Sales Executive in a retail business and Document Controller and Administrator in a healthcare facility. 3 years passed, and he returned home and joined another BPO under a retail account. His most recent job was as a Virtual Administrative Assistant in an outsourcing agency for a US-based client.
  • He has also worked with clients based in Australia  
  • He is well-versed in performing the following tasks:
    • Customer support - phone, face-to-face, email, and chat
    • Document control and maintenance
    • Order management
    • Data entry
    • Preparation of documents for audits
    • Appointment scheduling
    • Travel arrangement
    • Email monitoring
  • He helps operate their family business by creating and posting content on their social media accounts: IG, FB, Twitter, and Threads accounts.
  • He adeptly uses Shopify, Gorgias, Zendesk, Salesforce, Willio, Next, AUS Post Logic, Cin7, Google Workspace (Documents), Microsoft Office Apps (Word, Excel, PowerPoint, Outlook), DocuSign and Slack.
  • He can start immediately.
  • He prefers working the day shift but can consider the graveyard shift too to any part-time or full-time role.  
Predictive Index Behavioral Profile - Collaborator

Strongest Behaviors
  • Persistence; consistent pursuit of goals in calm, methodical manner even when setbacks occur. Opinionated; slow to change.
  • Casual with rules. Focused on the goal, not how to get there; willing to bend the rules. Delegates implementation details.
  • Interested in people, building relationships, and teamwork rather than technical matters. Affable, optimistic, and easily trusting.
Behavioral Summary

D. Edison is a warm, informal, outgoing, and congenial person who gets along comfortably with most people, meets new people easily and enjoys doing so, and works as well in group situations as well as one-on-one. A persistent, eager helper; has the kind of comfort with intangibles required to do work requiring an intuitive understanding of others’ viewpoints and feelings.

Informal and a little offhand in style; fairly casual about the exact standards or policies of the company’s book or the precise accuracy of the details of their own work, preferring to delegate details rather freely, with loose follow-up. Has the kind of patience required to focus steadily on a consistent process over long periods of time and work which should primarily involve contact and communication with people rather than precise handling of details. While this individual is low-key in developing contacts with people, they’re cheerfully persistent in doing so.
Employment History
Virtual Assistant
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2022 to May 2023 (7 Months)Duties and Responsibilities:- Managed an average of 50+ customer inquiries daily through email and chat, ensuring a 95% customer satisfaction rate. - Maintained comprehensive records of customer interactions and transactions, achieving a data accuracy rate of 99%. - Responded promptly to customer inquiries to provide immediate resolution and enhance customer retention.
Account Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2021 to August 2022 (8 Months)Duties and Responsibilities:- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Quality Document Controller and Admin Assisstant
Industry:Healthcare / MedicalEmployment Period:October 2019 to October 2020 (12 Months)Duties and Responsibilities:- Manages all documents for all NMC Hospital facilities, including long-term care and home care. - Ensures that all documents are up-to-date and well-organized. - Coordinates all meeting schedules for the NMC quality department. - Performs monthly audits of Quality department documents. - Handled confidential documents in an organized fashion according to established protocol. - Used voice recorder or notepad to compose and transcribe meeting minutes.
Junior Sales Executive
Industry:TelecommunicationEmployment Period:November 2017 to September 2019 (22 Months)Duties and Responsibilities:- Explaining and clarifying needs and requirements as clearly as possible. - Explaining and clarifying needs and requirements as clearly as possible. - Created detailed price quotes for clients based on their individual needs. - Organized and conducted product demonstrations to potential buyers. - Enhanced client satisfaction with personalized product presentations tailored to their specific needs.
Business Banking Specialist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2015 to July 2017 (25 Months)Duties and Responsibilities:- Managed a portfolio of 150+ small to medium-sized business accounts, achieving a 95% customer satisfaction rate. - Increased loan approvals by 20% through effective financial analysis and risk assessment. - Maintained current knowledge of bank offerings for business clients. - Monitored small business accounts to determine current product effectiveness.
Virtual Assistant / Customer Support
Industry:OthersEmployment Period:September 2023 to February 2025 (17 Months)Duties and Responsibilities:- Processing and reviewing of financial transactions: a. Accounts Receivable: - Reviewing and approving of customer invoices - Sending out of Customer invoices - Following up of outstanding customer accounts b. Accounts Payable - Reviewing and approving of supplier invoices - Reviewing Supplier statements - Performing payment runs to suppliers - Sending out remittance advices Drafting, reviewing and archiving of new and old customer contracts and attaching supporting documents - Customer Account Reconciliation - Customer Service support via email and chat.
Education History

Field of Study:

Engineering (Mechanical)

Major:

Bachelor of Science in Mechanical Engineering

Graduation Date:

March 2015

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Email Support, Chat Support, Documentations

★★ Intermediate:
Phone Support, Appointment Setting, Social Media

Work at Home Capabilities

Internet Bandwidth:

Greater than 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15066645957

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

MacBook Pro 2023

Processor:

Apple M3 Pro chip

Operating System:

MacOS X