Candidate No. 508121
PLAY AUDIO
Mariela

Administrative

Technical Support Specialist

Email Support Agent

Chat Support Agent

Skills

★★★ Advanced:

Administrative Skills, Administrative Support, Video Editing, more

★★ Intermediate:

Graphic Design, Technical Support, Virtual Assistant Skills, more

Hourly Rate Gauge

Today's value  AUD $12.41

$11.07

if $ 1 = PHP 42

$13.54

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $12.41 per hour or $2151.28 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Mj has been working for 9 years in the Corporate world and started a freelance job in 2022. She handled roles such as Technical and Chat support Representative, Quality Generalist, and Attendee Concierge within BPO and Healthcare industries. She catered clients based in the US. She is currently working as a part-time Virtual Assistant, where she edits reels and videos .
  • She demonstrated her experience and qualifications, especially in email management and administrative tasks, She has a strong background in technical support, and customer service along with event and project management.
  • She is adept at using tools and applications like Microsoft 365, Google Suite, CRM and Salesforce.
  • She can start immediately for a full-time job. Preferably a day shift but open to other shifts. 

Predictive Index Behavioral Profile- Altruist

Strongest Behaviors
  • Careful with rules; precise, "by the book", fast-paced, and literal in interpreting rules, schedules and results.
  • Detail-oriented and thorough; works to ensure things don’t fall through the cracks, and follows up to ensure they’re done properly and on time.
  • Comfortably fluent and fast talk, in volume. Enthusiastically persuades and motivates others by considering their point of view and adjusting delivery.


Behavioral Summary

A pleasant and extraverted person, Mariela is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. Their congenial personality and friendly, interested attitude make them readily approachable. Mariela gets along easily with a wide variety of people.

Their drive is directed at working with and for others. They derive particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, this individual can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.

Employment History
Retail Help Desk Technical Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2013 to February 2017 (40 Months)Duties and Responsibilities:
  • Assists bank employees and customers with system access (domain IDs / passwords) and sets up computer configuration for initial use.
  • Supports employees with location access, internal data and store device blind troubleshooting.
Email and Chat Technical Support
Industry:InsuranceEmployment Period:January 2014 to January 2014 (1 Month)Duties and Responsibilities:
  • Basic device troubleshooting for both software and hardware.
  • Assists customers with account security, product information and website troubleshooting.
  • Reaching out or sending scheduled follow ups for maximum customer satisfaction.
Quality Generalist
Industry:Healthcare / MedicalEmployment Period:January 2019 to June 2022 (41 Months)Duties and Responsibilities:
  • We reach out and create ticket requests from our patients regarding product issues, damages, malfunction and difficulties as we handle product replacement and resolution.
  • Performs cross training of colleagues onshore and offshore for specific process I handle.
  • Educated with HIPAA guidelines for patient privacy, and was continuously trained for product updates to better provide patient support.
Email Support
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:December 2021 to May 2023 (17 Months)Duties and Responsibilities:
  • Provides information about event inquiries coming from the shared mailbox.

  • Reconciliation of internal data as well sending daily reports to my colleagues.

  • Assistant administrator managing CRM tool.

Video Editor
Industry:Arts / Design / FashionEmployment Period:May 2023 to April 2024 (11 Months)Duties and Responsibilities:I edit videos for Youtube, Tiktok, and Instagram. I also edit videos for webinars and other video editing requests. I design thumbnails as well using Canva. You can check my portfolio here: https://mjmojica.my.canva.site/mjmojicacreative
Education History

Field of Study:

Not Applicable

Major:

EDUCATION

Graduation Date:

January 2011

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Administrative Skills, Administrative Support, Video Editing

★★ Intermediate:
Graphic Design, Technical Support, Virtual Assistant Skills

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/15063276975

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

MacBook Air

Processor:

ios M1

Operating System:

MacOS X