• Cams has worked for more than 4 years in the dropshipping industry, e-commerce, crowd funding, and business process outsourcing company handling radio satellite service where she handled and performed roles like retention specialist, merchant support specialist, and customer support specialist. She has expertise working for customers in the US and the UK.
• Her sharing of some methods to increase team productivity, which led to more consumers being spoken to or helped, was the highest moment of her career. Additionally, she developed a one-stop support website that functions as a knowledge-based tool for employees. 
• She was exposed to the following tasks:
  • Customer Service
  • Phone Support
  • Email (60/day) and Chat Support (70-80/day)
  • Processing cancellations, refunds and payments.
  • Order Management
  • Billing and Retention
  • Admnistrative tasks
• When she was working in the E-commerce she was tasked to:
  • Communicating with customers through live chats and emails in Intercomm.
  • Managing customer's inquiry related to order, shipping, and payment through Zendesk and Gladly.
  • Assist merchants integrating their account with various E-Commerce such asEtsy, Shopify, Wix, etc.
  • Assisting merchants with order-related and account-related issues.
  • Provide basic troubleshooting on merchant’s account and services.
  • Help merchants set up their online stores and create their first products, as wellas providing them with all the necessary information regarding the platform and Print-On-Demand.
  • Handling Orders on Shopify and checking the updates on our businessmanagement software such as Shipstation, Shipwire, and Netsuite.
  • Building and maintaining efficient communication with existing and new clients.
• She is proficient in using tools such as Slack, Kickstarter, Indiegogo, Floship, MS Tools, Google Apps, Shipstation, Shipwire, Netsuite, Shopify, Zendesk, Gladly, Etsy and Wix. 
• She can start ASAP, amenable working any shifts and open to any full-time or part-time role.

• Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
• Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
• Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
• Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
• Flexible approach to “the book” often bends the rules and does things their own way. An innovative, "outside the box" thinker who is undaunted by failure.

CAMILLE is a confident, independent self-starter with competitive drive, initiative, a sense of urgency, and the ability to make decisions and take responsibility for them. Can react and adjust quickly to changing conditions and come up with ideas for dealing with them.

Their drive is purposeful, directed at getting things done quickly. This individual responds positively and actively to challenge and pressure, and has confidence in their own ability to handle novel problems and people. An outgoing, poised person, a lively and enthusiastic communicator, tending to be a little more authoritative than persuasive in style. Talks briskly, with assurance and conviction and is a stimulating influence on others, while being firm, direct, and self-assured in dealing with them.