Candidate No. 506671
PLAY AUDIO
MARY

Administrative

Telemarketer

Lead Generation Specialist

Appointment Setter

Skills

★★★ Advanced:

Customer Support, Sales, Telemarketing, Appointment Setting, more

★★ Intermediate:

Administrative Support, Cold Calling, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Alaska Standard Time, US Pacific Standard Time, US Eastern Standard Time, US Central Standard Time, UK London, US Mountain Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $13.23 per hour or $2293.73 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Grace has been working for over 15 years within BPO, Healthcare, and Real Estate Industries. She handled roles for Customer Service for 2 years, Sales and Retention for 4 years then she transitioned working in a Homebased Set-up handling Documentation and Telemarketing/Appointment Setting for around 3 years. She mostly catered Canada & US Based Clients.
  • Her skills and expertise includes the following:
    • Data Entry
    • Virtual Assistance
    • Sales Support
    • Appointment Setting
    • Cold Calling
    • Lead Generation
    • Inbound & Outbound Calls
    • Database Maintenance
    • Other Admin Support
  • Grace has consistently hit her targets/KPIs and she was able to handle around 100-150 calls daily which is beyond her targets
  • She is also adept in using tools/software such as Apollo, Aloware, Citrix CRMs, HubSpot, realestate.ca, MS Office Tools & Google Sheets
  • She is available to start ASAP for full-time/part-time positions in any schedule.
Predictive Index Behavioral Profile - Operator

Strongest Behaviors:
  • Unhurried and deliberate, stable and will do things using the established process; finds it difficult to change these systems. Dependable, consistent and needs familiar environments and coworkers to be most productive.
  • Cooperative, easy-going, and agreeable in getting along with others. A focused, uncritical listener who won’t “rock the boat.”
  • Methodical, steady, and even-paced;


Behavioral Summary: 

Helpful, patient, and stable; works steadily and consistently. Respectful of established processes, standards, and policies, they will work within those standards to ensure repeated successes and high-quality results. Will focus on the details of the work and will handle them with somewhat better than average accuracy. In work involving repeated contact with people, MARY GRACE will be pleasant, agreeable, and supportive. Derives satisfaction from helping others and likes to feel part of a secure team.
Employment History
CUSTOMER SERVICE REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2008 to March 2010 (20 Months)Duties and Responsibilities:
  • Answered incoming calls from patients and provider regarding medical benefits, eligibility and claims providing frontline customer support or assistance with product and service transactions.
  •  Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
INSURANCE CLAIMS PROCESSOR
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2010 to March 2012 (24 Months)Duties and Responsibilities:
  • Processed medical claims daily and expertly handled as many as 45 files with impeccable quality.
  • Determined liability, compensability and benefits due on each claim.
  •  Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
  •  Identified client service improvement opportunities in collaboration with team leads and managers to resolve problems.
SALES AND RETENTION SPECIALIST
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2016 to July 2019 (40 Months)Duties and Responsibilities:
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
SALES AND RETENTION SPECIALIST
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2019 to August 2020 (13 Months)Duties and Responsibilities:
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
DOCUMENT CONSULTANT
Industry:Healthcare / MedicalEmployment Period:August 2020 to May 2023 (33 Months)Duties and Responsibilities:
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
TELEMARKETER AND APPOINTMENT SETTER
Industry:Property / Real EstateEmployment Period:January 2021 to May 2023 (28 Months)Duties and Responsibilities:
  • Contacted private individuals or businesses by telephone to solicit sales
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

June 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Support, Sales, Telemarketing, Appointment Setting

★★ Intermediate:
Administrative Support, Cold Calling

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Broadband

Hardware Type:

Laptop

Brand Name:

Not Applicable

Processor:

Intel Core i5

Operating System:

Windows 11