• Ben has been employed for approximately 4 years by BPO companies that manage telecommunication, SEO, and travel accounts. In these positions, she has handled and completed duties including customer care, retention representative, and technical service representative. She then began working as a virtual assistant for a manufacturer. She has catered to US clients. She holds a computer science bachelor's degree.
• She was exposed to the following tasks:
  • Phone Support - Inbound and Outbound Calls
  • Email and Chat Support
  • Customer Service
  • Technical Support
  • Billing 
  • Retention
  • Upselling
  • Booking of  flights and Hotels
  • Process refunds and schedule changes
  • Sourcing for Suppliers
  • Onboard new clients/suppliers
  • B2B and B2C campaign
  • Administrative tasks
• When she worked as Virtual Assistant in a manufacturing company, she was tasked to:
  • Contact manufacturer for inquiry(co-packer)
  • Onboard new client’s contact method through email
  • Gather and store information in our system (click-ups)
• She is proficient in using tools such as CRMs, Dialpad, CATS, Expedia Webpage, ACSR, Vision, Einstein,Shopify, Gordias, Click-up, MS Tools, Excel(HLookup, countif ) Amadeus, Google Apps, and Sabre.
• She can start ASAP, amenable working any shifts and open to full-time or part-time roles.

• Private, serious, introspective, and reserved. Takes time to connect to and trust new people.
• Focused; can concentrate on the task at hand for long periods. Quickly notices and understands technical matters more than social ones. Consistent and patiently thoughtful.
• Works at a steady, unwavering pace; most comfortable with familiar processes, environments, and co-workers. Doesn’t easily change.

• Formal, reserved, introspective, and skeptical of new people; requires “proof” to build trust in new people.
• Detail-oriented and precise; follow-through is deep and literal to ensure tasks were completed in accordance with quality standards.

Ben Jean is thoughtful, disciplined, and particularly attentive to, careful of, and accurate with the details involved in the job. Identifies problems, and enjoys solving them, particularly within their area of expertise. Works at a steady, even pace, leveraging their background for the betterment of the team, company, or customer.

With experience and/or training, they will develop a high level of specialized expertise. Serious and dedicated to the job and the company. Their work pace is steady and even-keeled, and they’re motivated by a real concern for getting work done thoroughly and correctly. Discipline and circumspect thinking will lend caution to their decision-making; Ben Jean plans ahead, double checks, and follows up carefully on decisions and actions.