Industry:Not ApplicableEmployment Period:August 2014 to August 2015 (12 Months)Duties and Responsibilities:Resolving customer inquiries in an appropriate and timely manner through mainly email/ online
chat
* Be able to analyze client's complaints and questions, reflect on abnormal incidents and offer
useful suggestions
* Be familiar with websites of our company and be capable of understanding the operation process
and promotion activities
Candidate No. 505204
PLAY AUDIO
Jebsen
Engineering
Skills
★★★ Advanced:
Microsoft Active Directory, Microsoft Server Administration, Office 365, Networking, more
★★ Intermediate:
Data Recovery, Firewalls, Switches, more
Hourly Rate Gauge
Today's value AUD $21.45
$18.63
if $ 1 = PHP 42$24.12
if $ 1 = PHP 30Currency Fluctuation Range
*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.
Employment Preferences
Availability:
Full Time
Preferred Timezone:
Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, UK London
Hourly & Monthly Rate:
(inclusive of service fee)
Full Time: AUD $21.45 per hour or $3718.23 per month
*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
Employment History
AT&T U-verse Technical Support Representative
IT Helpdesk Technician II
Industry:Not ApplicableEmployment Period:September 2015 to April 2017 (19 Months)Duties and Responsibilities:* Provides technical end-user support via email and/ or webchat
* Troubleshoot software applications, servers, systems, and infrastructure support
* Responds to end-user problems based on standard procedures
* Correctly tracks incidents and calls, including but not limited to entering data into the database
timely and accurately
* Handles network management such as LAN, WAN, Intranet, Extranet, VoIP, and PAN
IT Service Desk Technician Level 2
Industry:Not ApplicableEmployment Period:July 2017 to January 2019 (18 Months)Duties and Responsibilities:* Provides technical end-user support via phone, email, and/ or webchat
* Troubleshoot hardware, software application, server, and systems
* Provides permanent resolution to end-user concerns
* Updating all the tickets to make sure all concerns are resolved
* Provides best customer service to each end-user
IT System Administrator
Industry:Not ApplicableEmployment Period:February 2019 to May 2022 (39 Months)Duties and Responsibilities:* Troubleshoot system hardware, software, and operating and system management systems
* Manage and maintains backups, servers, and end-point protection
* Provides support and resolution to escalated concerns/tickets
* Provides technical end-user support via phone, email, and/ or webchat
* Initiate migration of domains, Azure, and office 365
IT Support Specialist
Industry:Not ApplicableEmployment Period:June 2022 to April 2023 (10 Months)Duties and Responsibilities:* Provides excellent support to each client in a timely manner
* Troubleshoot hardware, software, applications and network
* Manage office 365 administrator and all Microsoft offices
* Maintain backups, servers and end-point protection
* Provides technical end-user support via phone, email, and/ or webchat
Education History
Field of Study:
Computer Science/Information Technology
Major:
Information System
Graduation Date:
April 2015
Located In:
Philippines
License and Certification:
Not Applicable
Skills
★★★ Advanced:
Microsoft Active Directory, Microsoft Server Administration, Office 365, Networking, Hardware Troubleshooting, Software Troubleshooting, Internet Troubleshooting, Wi-Fi Troubleshooting, PC Troubleshooting, Computer Troubleshooting, Network Troubleshooting, Remote Troubleshooting, Ticketing System
★★ Intermediate:
Data Recovery, Firewalls, Switches
Work at Home Capabilities
Internet Bandwidth:
Greater than 100mbps
Working Environment:
Private Room
Speed Test Result:
https://www.speedtest.net/result/14919407940
Internet Type:
Fiber
Hardware Type:
Laptop
Brand Name:
Acer Nitro AN515-52
Processor:
i7 8th generation
Operating System:
Windows 11
- Troubleshooting cable, internet, VPN, landline, hardware, and software issues
- Managing firewalls, administration, configuring VPNs, and responding to network alerts
- Managing Active Directory, AWS, and Azure AD
- Handling virtualizations like Hyper-V, VMware, Citrix, and mRemote
- Onboarding and offboarding clients
- Automating scripts and some processes using Powershell
- Maintaining and managing end-point protection
He has attended the following training and will be taking up an examination to acquire certifications in July:- Microsoft AZ 900 (Azure)
- Microsoft AZ 900 (365)
He is proficient in using the following:Ticketing Tool (Autotask, Connectwise, ZenDesk, ServiceNow, CA Tool, CRMs, Jira)
Servers (Windows Server 2008-2019)
Remote tools (ScreenConnect, Bomgar, AnyDesk, TeamViewer, and Proxy)
Zoom
Office 365
He is available to start immediately and is amenable to working a dayshift schedule for any full-time role.
Predictive Index Behavioral Profile- Altruist
Strongest Behaviors
- Detail-oriented and accommodating; most comfortable working as part of a well-defined team for which they produce high-quality output and decisions.
- Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
Behavioral SummaryUnassuming, unselfish and has a genuine interest in other people and a strong, intuitive understanding of them. Outgoing and friendly, he enjoys working with others and is lively, warm company.
A pleasant and extraverted person, Jebsen is an effective communicator, able to stimulate and motivate others while being aware of and responsive to their needs and concerns. His congenial personality and friendly, interested attitude make them readily approachable. Jebsen gets along easily with a wide variety of people.
His drive is directed at working with and for others. He derives particular satisfaction from doing things for others, the company, management, the team, and for the company’s customers. Cooperative and willing, he can be a particularly effective teacher and communicator of the company’s policies, programs, and systems.