Candidate No. 503556
PLAY AUDIO
JULIUS

Customer Support

Phone Support Agent

Skills

★★★ Advanced:

Customer Service, Cold Calling, Customer Support, more

★★ Intermediate:

Phone Support, Sales, Appointment Setting, more

Hourly Rate Gauge

Today's value  AUD $10.77

$9.70

if $ 1 = PHP 42

$11.62

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Part Time Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time, New Zealand Daylight Time, Hawaii Standard Time, Alaska Standard Time, US Pacific Standard Time, US Mountain Standard Time, US Central Standard Time, US Eastern Standard Time, UK London

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $10.77 per hour or $933.19 per month
Full Time: AUD $10.77 per hour or $1866.38 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments

Julius have over 8 years of experience in customer service. Working in the BPO, retail and real estate industry. He graduated with a degree in Information Technology. His responsibilities include:

  • Responding to customer inquiries and concerns
  • Assisted credit users regarding their disputes, charges, and payments
  • Processed orders through the food delivery app

After 5 years in the BPO industry, Julius then started working remotely for US-based clients where he did cold calling and appointment setting

He worked for a car dealership company where he assess the car value and provided offers to clients in purchasing their second-hand cars

Processed payment for sales

Cold potential clients who may be interested to rent a property

Assisted tenants with concerns regarding maintenance, lease processing and renewal

He is open for both part-time and full-time positions and is available to start immediately
 

Predictive Index Behavioral Profile - Promoter

Strongest Behaviors:

  • Socially-focused, naturally empathizes with people, easily seeing their point of view or understanding their emotions. Positive, non-threatening communication.
  • Teaches and shares; often working collaboratively with others to help in any capacity.
  • Accommodating; most comfortable working with others, often puts team/company goals before personal goals. Promotes teamwork by actively sharing authority.
Behavioral Summary:

Julius is an outgoing, talkative, very friendly individual, a lively and stimulating communicator. A good mixer who is poised, active and responsive in social situations.

The complete extravert; informal and uninhibited in his behavior; understands people well and is capable of using that understanding to gain the friendship and cooperation of others. It is important to him to be liked and accepted, and he expresses himself to individuals or groups with warmth and enthusiasm. Easily understands and accepts other viewpoints, ideas, and feelings, and can be effective at getting diverse groups to come together and collaborate.



 

 

 

Employment History
Resident/Prospect/Utility
Industry:Property / Real EstateEmployment Period:October 2020 to January 2023 (27 Months)Duties and Responsibilities:
  • Assisting tenants concerns
  • Calling prospective clients / cold calling
  • Coordinating Maintenance tickets
  • Renewing leases
  • Paying utility bills
  • Generating leads from different websites
  • Other Admin task given by my Property Manager
Tools used: Asana Inbox Slack Notion Gmail
Sales Manager (B2B)
Industry:Automobile / Automotive Ancillary / VehicleEmployment Period:December 2019 to September 2020 (9 Months)Duties and Responsibilities:
  • Buying second hand cars
  • Negotiating/devaluing the price
  • Process payments
Tools: CRM gohighlevel slack gchat
Escalation Specialist
Industry:Food & Beverage / Catering / RestaurantEmployment Period:January 2016 to November 2019 (46 Months)Duties and Responsibilities:
  • Email,Chat and Voice Support of app users
  • Upselling our product
  • Taking Supervisor and Manager request
  • Processing payments
  • Tracking orders
  • Processing refunds
Tools: Salesforce Gchat Gmail Stripe
Customer Support
Industry:Food & Beverage / Catering / RestaurantEmployment Period:May 2013 to November 2015 (30 Months)Duties and Responsibilities:
  • Assisting Credit/Debit Card users about their inquiries
  • Process payments
  • Process refunds
  • Investigating possible fraud
Tools: CRM
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

April 2003

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Customer Service, Cold Calling, Customer Support

★★ Intermediate:
Phone Support, Sales, Appointment Setting

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

https://www.speedtest.net/result/14989278526

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

ACER

Processor:

o

Operating System:

Windows 11