Candidate No. 502174
PLAY AUDIO
Matthew

Customer Support

Phone Support Agent

Email Support Agent

Back-Office Administrator

Skills

★★★ Advanced:

Telephone Skills, Administrative Support, Data Entry, Inbound Sales, more

★★ Intermediate:

Data Entry, Administrative Support, more

Hourly Rate Gauge

Today's value  AUD $9.95

$9.01

if $ 1 = PHP 42

$10.66

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time

Preferred Timezone:

Australian Western Standard Time, Australian Central Standard Time, Australian Eastern Standard Time

Hourly & Monthly Rate:
(inclusive of service fee)

Full Time: AUD $9.95 per hour or $1723.93 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Matthew has been working for 7 years in different companies in BPO industry. He handled different positions such as Speech Transcriptionist, Technical Support Representative, and Customer Service Representative. He started working as a Customer Service Representative back in 2016. He supported the following tasks:
    • Data entry 
    • Admin
    • Customer Service
    • Transcriptionist
    • Technical Support
    • Trouble shoot 
    • Ticketing
    • Email support
  • He is proficient in systems such as CRM, ITC, and Microsoft tools.
  • Matthew is available to start immediately and she is amenable to working the day shift for any part-time or fulltime position.
Predictive Index Behavioral Profile - Maverick

Strongest Behaviors
  • Focused on goals and the people needed to get there, not details or plans; frequently delegates details.
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Fluent, enthusiastic, and comparatively frequent in communication; a motivator who pays attention to others’ points of view.
Behavioral Summary
A very independent, confident, decisive, self-starter, intense and driving. This individual has a strong sense of urgency, can react and adjust quickly to changing conditions, generate novel ideas, and deal with them swiftly. Their drive is directed at getting the important things done. Competitive, ambitious and venturesome, they respond positively and actively to challenge and pressure, always sure of an ability to handle problems and people. 
Employment History
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:August 2016 to October 2017 (14 Months)Duties and Responsibilities:
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail, or social media
  • Greet customers warmly and ascertain problem or reason for calling
Speech Transcriptionist
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:March 2020 to May 2023 (38 Months)Duties and Responsibilities:
  • Listen to recordings and transcribe those recordings to text files
  • Ensure accuracy of the transcribed text
  • Understand details of client requirements regarding formatting and notation
  • Complete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submission
  • Remain familiar with the latest transcription software and recommend upgrades or enhancements if necessary
  • Correct any errors or inaccuracies in a timely manner
  • Ensure typing skills are honed and remain sharp by completing typing drills on a regular basis
Technical Support Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:June 2018 to November 2019 (17 Months)Duties and Responsibilities:
  • Identifies, investigates, and resolves users problems with computer software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software, hardware, and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Collaborates with programmers to explain errors and/or recommend modifications in programs.
  • Arranges service by software or hardware vendors to repair or replace defective products.
  • Maintains knowledge of technology innovations and trends.
  • Performs other related duties as assigned.
Customer Service Representative
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:July 2023 to February 2024 (7 Months)Duties and Responsibilities:● Resolve customer’s accounts and bill complaints via phone an email. ● Use telephones to reach out to customers and verify account information. ● Greet customers warmly and ascertain problems or reason for calling.
Education History

Field of Study:

Not Applicable

Major:

Not Applicable

Graduation Date:

January 2008

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Telephone Skills, Administrative Support, Data Entry, Inbound Sales, Outbound Sales

★★ Intermediate:
Data Entry, Administrative Support

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Laptop

Brand Name:

Acer

Processor:

Inter Core i5

Operating System:

Windows 10