Candidate No. 501241
PLAY AUDIO
Luzel

Design & Multimedia

Social Media Marketer

Technical Support Specialist

Phone Support Agent

Skills

★★★ Advanced:

Salesforce CRM, Microsoft Office, Zendesk, Sprout Social, more

★★ Intermediate:

Back-office, Administrative Support, Phone Support, Mobile Phone Support, more

Hourly Rate Gauge

Today's value  AUD $11.59

$10.38

if $ 1 = PHP 42

$12.58

if $ 1 = PHP 30
Currency Fluctuation Range

*includes service fee. Please note that hourly rates are linked to the exchange rate, and fluctuate slightly from month to month.

Employment Preferences

Availability:

 Full Time Part Time

Preferred Timezone:

Not Applicable

Hourly & Monthly Rate:
(inclusive of service fee)

Part Time: AUD $11.59 per hour or $1004.42 per month
Full Time: AUD $11.59 per hour or $2008.83 per month

*Plus GST for Australian Businesses
Remote Staff Recruiter Comments
  • Zel has been working for almost 4 years in the Healthcare, Security Services, Property Management/Real-estate, software, and information technology business, and Business Process Outsourcing handling telecommunications accounts. She handled and performed roles such as Account Executive, Back-Office Specialist, Technical Support, Virtual Assistant - Cold Caller, Procurement Sourcing Specialist, and Social Media Manager. She handled US, UK, US, Spanish, and Jewish Clients. Also, she has been working as a Virtual Assistant for 3 years.
  • She was exposed to the following tasks:
    • Phone Support - Inbound and Outbound
    • Email Handling
    • Client Management
    • Calendar management
    • Data entry
    • Retention
    • Billing and collections
    • Customer Service 
    • Technical Support
    • Sales and Marketing
    • Administrative tasks
  • She is proficient in using CRMs, Salesforce, MS Office, Sprout, Ringcentral, Aircall, Telegram, DocuSign, Whatsapp, Zoho, Whatsapp, Trello, and MS Dynamics
  • She loves cooking, singing, and traveling. 
  • She can start ASAP, is amendable working any shifts, and open is to any full-time or part-time role. 
Predictive Index Profile - Venturer

Strongest Behaviors
  • Proactivity, assertiveness, and sense of urgency in driving to reach personal goals. Openly challenges the world.
  • Independent in putting forth their own ideas, which are often innovative and, if implemented, cause change. Resourcefully works through or around anything blocking completion of what they want to accomplish; aggressive when challenged.
  • Impatient for results, puts pressure on themself and others for rapid implementation, and is far less productive when doing routine work.
  • Risk-taking, daring, and focus on future goals; this individual is more concerned with where they’re going than either how they’ll get there, or where they’ve been. Adaptable, operates flexibly.
  • Makes decisions and takes action, even with little proof confirming their decision. Confident in their own ideas and unimpressed with tradition.
Behavioral Summary

LUZEL is a distinctly independent and individualistic person, strong-minded and determined. Venturesome, will “stick their neck out”; and take responsibility for risks when they believe they are right. The challenge of new problems and new ventures is stimulating and will be responded to with action. They have a lot of confidence in themself, their own knowledge, ability and decisions.

LUZEL is an ingenious and innovative problem-solver and troubleshooter. They have an actively inquiring mind, a lively interest in the technical aspects of the work, and a need to know and learn more about the systems, techniques, facts, and concepts involved in it. They will drive hard to get things done their own way, and quickly. A self-starter that initiates, makes decisions, and assumes responsibility for those decisions. They have a strong competitive drive, are ambitious, and will drive hard to achieve goals. Their sense of urgency and impatience for results will put pressure on others as well as on themself.

Employment History
TECHNICAL SUPPORT REPRESENTATIVE
Industry:Call Center / IT-Enabled Services / BPOEmployment Period:October 2021 to July 2022 (9 Months)Duties and Responsibilities:
  • Managed call flow and responded to technical support needs of AT&T customers.
  • Troubleshot and made adjustments to correct potential phone problems. Train new employees and explain protocols clearly and efficiently.
  • Achieve consistent #1 and #2 ranking in monthly metrics, including call duration, number of calls per shift and customer satisfaction.
VA COLD CALLER|
Industry:Property / Real EstateEmployment Period:May 2021 to January 2023 (20 Months)Duties and Responsibilities:
  • Make outbound calls to prospective clients
  • Identify potential sales opportunities, generate leads, maintain a database of leads.
  • Provide excellent customer service to all clients
  • Managing CRM and do warm transfer.
ACCOUNT EXECUTIVE
Industry:InsuranceEmployment Period:January 2018 to December 2019 (23 Months)Duties and Responsibilities:
  • Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
  • Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
  • Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
BACK OFFICE SPECIALIST
Industry:Computer / Information Technology (Software)Employment Period:January 2018 to January 2019 (12 Months)Duties and Responsibilities:
  • Email communication on processing and follow up, demonstrate strong writing skills within a structured process.
  • Manage and take ownership of the resolution process all customer-related issues through live chats and e-mail.
  • Analyze client feedback, engage in customer discussions, and implement retention strategies in addition to preparing reports for sales managers.
VA COLD CALLER|
Industry:InsuranceEmployment Period:March 2021 to May 2022 (14 Months)Duties and Responsibilities:
  • Make outbound calls to prospective clients, identify potential sales opportunities, generate leads, maintain a database of leads.
  • Provide excellent customer service to all clients and managing CRM.
  • Do warm transfer.
VA PROCUREMENT SOURCING SPECIALIST
Industry:Healthcare / MedicalEmployment Period:February 2022 to November 2022 (9 Months)Duties and Responsibilities:
  • Receive and interview vendor representatives, negotiate prices, service, quality, or other issues
  • Establish and study new sources of supply, give recommendations on vendor acceptance
  • Modify design and standardize products, parts, or material, obtain quotes and negotiate with vendors
  • Source items with vendors, follow and expedite delivery.
VA CCTV BACK-UP OPERATOR|
Industry:OthersEmployment Period:March 2023 to June 2023 (3 Months)Duties and Responsibilities:
  • Operate all CCTV cameras and detect any activity non- compliance with the company’s policies and standards.
  • Keen to identify any suspicious behavior, risk, theft, and anomaly.
  • Ensure data monitoring, recording, and reporting for investigation, escalation, and resolution
  • Follow the standard communication protocol in reporting an incident
SOCIAL MEDIA MANAGER
Industry:Advertising / Marketing / Promotion / PREmployment Period:April 2022 to June 2023 (14 Months)Duties and Responsibilities:
  • Develop and execute social media strategies that align with the company's objectives Manage social media platforms (Facebook, Instagram, etc.)
  • Create artworks and engaging posts across social media platforms that will strengthen brand identity and impact of TSC’s clients to the digital space.
  • Monitor social media performance metrics and provide reports on a regular basis.
  • Stay up-to-date with the latest social media trends and tools.
Education History

Field of Study:

Not Applicable

Major:

potential sales opportunities

Graduation Date:

January 2023

Located In:

Philippines

License and Certification:

Not Applicable

Skills

★★★ Advanced:
Salesforce CRM, Microsoft Office, Zendesk, Sprout Social, RingCentral, Zoho, Hubspot CRM, Trello, Microsoft Dynamics, Google Apps

★★ Intermediate:
Back-office, Administrative Support, Phone Support, Mobile Phone Support, Chat Support, Technical Support, Billing, Collections, Social Media Management, Social Media Marketing, Cold Calling

Work at Home Capabilities

Internet Bandwidth:

Between 5mbps to 100mbps

Working Environment:

Private Room

Speed Test Result:

Not Applicable

Internet Type:

Fiber

Hardware Type:

Desktop

Brand Name:

HP

Processor:

12th Gen Intel(R) Core(TM) i5-1235U 1.30GHz

Operating System:

Windows 11