- Corresponded with customers to resolve payroll issues and queries, including interaction with customers and internal employees to respond to specific requirements and payment status.
- Verified payroll information, accuracy, and error revisions.
- Evaluated, analyzed and verified shift dates and billing amounts, retrieved documents from customer and internal employee files and generated internal reports.
- Facilitated daily updates and maintenance of billing records and documentation.
- Facilitated semi-monthly quality control on documents and invoices and verified accuracy before handling them to the collection team.
- Facilitated training and extended support to new and old team members.
Strongest Behaviors
Heidi is a serious, introspective person and an analytical and disciplined thinker. Careful, thorough and very focused on their responsibilities.
This individual is reserved and will generally express themself in a factual, direct, and succinct manner. A conscientious person, their approach to the work is systematic, methodical, and well organized, based on thorough knowledge of, and respect for “the book”. Working with factual, technical or detailed information, they’ll produce carefully thought-out work of high quality and precision. Whether doing work themself, or delegating to others, follow up is close to ensure high-quality results.
Quiet and reserved in primarily social situations, this individual will express themself factually and specifically in talking about matters of which they have knowledge. With experience, will likely develop thorough, detailed knowledge and expertise in their particular field of training and experience.